FEILD RECORVERY OFFICER-KAMPALA
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Job summary
A Field officer is responsible for managing overdue accounts, negotiating payment plans with clients, ensuring timely collection of outstanding debts, maintaining accurate records and reporting on collection performance.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Debt Recovery and Negotiation
- In-person visits to clients or debtors to negotiate repayment plans or collect overdue amounts.
Account Monitoring and Reporting
- Monitoring accounts for delinquency, updating records of payments, and generating reports on collection progress for management.
Customer Interaction and Relationship Management
- Engaging with debtors face-to-face to build rapport, resolve issues, and educate them on the importance of repaying debts.
- Handling customer inquiries and disputes, ensuring that debtors understand their financial obligations while maintaining professional communication.
Legal and Compliance Adherence
- Ensuring that all collection activities comply with legal and regulatory requirements, including respecting debtor rights during physical visits.
Debt Documentation and Record Keeping
- Collecting and verifying necessary documentation from debtors, such as payment receipts or personal identification.
- Maintaining detailed records of communications, payments and debt statuses, and preparing reports for upper management regarding recovery efforts.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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