Online Customer Support Officer
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New
Job summary
Provide online customer support by responding to inquiries, assisting with product or service information, resolving issues and maintaining good customer relationships.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kampala, Uganda
Job descriptions & requirements
Job Description
* Respond to customer inquiries via website live chat, email, and social media
* Provide accurate information about products and services
* Handle and resolve customer complaints in a timely manner
* Guide customers through purchases or website usage
* Record customer interactions and feedback
* Escalate complex issues to the relevant department
* Maintain a professional and friendly tone at all times
Job Requirements
* Good communication skills (written and verbal)
* Basic computer skills (Microsoft Office, internet use)
* Ability to multitask and work under pressure
* Strong problem-solving skills
* Customer-focused attitude
* Fast typing and attention to detail
* Minimum of a diploma or relevant qualification
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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