IT Techno-Functional Manager – SAP

Level: ML1

Department: Information Technology

Reporting Line: Group ICT Manager

Location: Kampala, Uganda

POSITION PURPOSE:

The IT Techno-Functional Manager – SAP is responsible for leading the planning, design, implementation, and management of the SAP systems, ensuring alignment between business requirements and technical solutions. The role bridges functional and technical aspects of SAP, drives system optimization, integration, technical governance, and performance, and provides strategic guidance to support business objectives and digital transformation initiatives while managing a team of functional and technical experts.

JOB ROLES AND EXPECTATIONS:

Key Result Area Key Roles / Duties

SAP Configuration, Customization & Integration

1. Lead the implementation and configuration of the complete SAP suite, including the management of any custom developments to meet business needs.

2. Integrate technical and functional expertise to create a comprehensive solution for complex business challenges.

3. Lead the design, optimization, and maintenance of SAP systems to ensure stability, scalability, and compliance with SAP standards.

4. Deliver SAP Projects across all phases, from requirements gathering, design, go-live, and post-implementation support.

5. Provide strong functional and technical expertise, including debugging, performance tuning, and troubleshooting complex issues.

6. Proactively identify, troubleshoot, and resolve system issues to minimize business disruptions and ensure continuous system reliability.

7. Identify improvement opportunities by working closely with business stakeholders to understand existing processes.

8. Oversee performance tuning, system upgrades, and patches.

9. Conduct SAP solution architecting, design, and implement  SAP that aligns with business goals and improves operational efficiency

10. Implement agile practices to enhance project delivery and foster a collaborative work environment.

Stakeholder Management, Support & Continuous Improvement

1. Advise business users, provide clear communication, train, and provide ongoing support to users

2. Identify opportunities for process improvement, leverage new SAP technologies, and contribute to long-term system and business enhancements.

3. Manage relationships with SAP Vendors, consultants, and implementation partners.

4. Review deliverables to ensure quality, cost-effectiveness, and alignment with business objectives.

SAP Governance, Risk & Compliance

1. Ensure proper SAP access controls, user role design, and segregation of duties in line with internal controls and audit requirements.

2. Support internal and external audits by providing system documentation and compliance evidence.

3. Oversee change management processes to ensure system changes are controlled, documented, and approved.

4. Maintain documentation standards.

5. Ensure timelines and quality standards are met while following SAP best practices and project methodologies.

6. Monitor system performance post go-live.

Data Migration, Management & Reporting

1. Ensure accuracy, integrity, and governance of SAP master data.

2. Support data migration activities during implementations and upgrades.

3. Collaborate with business teams to enhance reporting capabilities and ensure reliable business intelligence outputs.

4. Design and develop a robust data migration strategy to ensure seamless business continuity with no data loss from the legacy systems.

5. Coordinate the optimisation of data models for efficient and accurate reporting, including management of dashboards.

Integrations:

1. Ensure a robust, scalable integration interface of SAP with external systems such as TAX Systems in the various countries, CRM systems, banking platforms, etc with a plug-and-play configuration.

2. Ensure seamless integration between the implemented SAP and other internal systems through secure interface management.

3. Manage and configure middleware solutions such as API Gateways and ESB tools

4. Monitor message processes, error handling, and reprocessing mechanisms with alerts.

5. Optimise performance and ensure high availability of the integration platforms

6. Design and implement Electronic Data Interchange (EDI) integration for vendors and clients.

KEY WORKING RELATIONSHIPS:

Internal

Colleagues 

ERP Developer

ETL Developer

Group Network Infrastructure

Subordinates 

Others

Heads of Department

All Entity Staff

External

ERP Implementation Partner

Uganda Revenue Authority (URA) for Tax Compliance

Banking and Payment Gateway Service Provider

Other Integrated Systems (e.g., Prism, LIMS, Weighbridge, etc.

Vendors

COMPETENCIES:

Technical Knowledge/ Skills:

SAP S/4HANA Implementation, Configuration & Migration

ABAP Development & Debugging for S/4HANA

SAP Fiori App Development & Customization

SAP Cloud Platform Integration (CPI) & System Integrations

SAP SuccessFactors (EC Core HR) & Payroll Integrations

Business Process Optimization within S/4HANA (Finance, Logistics, Procurement, Production)

SAP Analytics & Reporting (Embedded Analytics, CDS Views)

SAP Security, Authorizations & Compliance Management

Project & Team Leadership in SAP S/4HANA Environments

Stakeholder Communication &; Cross-Functional Collaboration

DevOps and CI/CD for SAP landscape

Behavioral/Attitude Competencies:

Positive Mindset

Diligence & Commitment

Integrity & Ethics

Collaborative Teamwork

Adaptability & Agility

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in computer science or related field; a postgraduate qualification in Computer Science is preferred
• Minimum of 8 years of experience in SAP roles, covering both functional and technical responsibilities with at least one full cycle implementation
• Proficiency in SAP systems and modules in SD, MM, PP, FI, QM, and SAP SuccessFactors (HR), along with experience in data analytics
• Use and implementation of HANA databases
• Strong knowledge of Uganda tax regulations and EFRIS integration and reporting
• Project implementation using the ASAP or SAP Activate SAP implementation frameworks.
• Excellent communication, Leadership, and organizational skills
• SAP certification or postgraduate qualification in Computer Science will be considered an added advantage
• Experience in network infrastructure, Cloud Hosting environment, and the pharmaceutical industry will be an added advantage

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section