IT Graduate Trainee

This program provides structured on-the-job training for a recent IT/Computer Science graduate, building practical skills across IT support, systems administration, networking, software/applications, cybersecurity, and data/technology projects. The trainee supports day-to-day IT operations while learning best practices and contributing to digital improvement initiatives.

The successful candidate will be transitioned to a fixed-term contract with Kijani Forestry. 

1) IT Support & Service Desk

• Provide first-line technical support to staff (hardware, software, accounts, connectivity).
  

• Log, track, and resolve tickets within agreed service timelines.
  

• Set up new user accounts, email, access rights, and devices.
  

• Troubleshoot printers/scanners, desktop apps, office tools, and mobile devices.
  

• Escalate complex issues to senior IT staff and follow through to closure.
  

2) Systems & Infrastructure Support

• Assist in maintaining servers, laptops, desktops, and network devices.
  

• Support routine system checks: backups, updates, patching, antivirus.
  

• Help monitor uptime/performance of systems and connectivity.
  

• Support inventory management of IT assets and licenses.
  

3) Networking

• Support basic LAN/WAN/Wi-Fi troubleshooting.
  

• Assist with network configuration tasks under supervision (routers, switches, access points).
  

• Help document network layouts and configurations.
  

4) Applications & Software

• Assist in installing, updating, and configuring business applications.
  

• Provide user guidance on internal systems (ERP, HR, finance, GIS, field apps, etc.).
  

• Support testing and rollout of new tools or system enhancements.
  

5) Cybersecurity & Data Protection

• Follow and promote security policies (password hygiene, access controls, safe data handling).
  

• Assist with user awareness sessions and phishing simulations if applicable.
  

• Support incident logging and basic investigations under guidance.
  

6) Projects & Continuous Improvement

• Participate in IT/digital projects (automation, cloud migration, data collection tools, dashboards).
  

• Help with requirements gathering, documentation, user training, and post-deployment support.
  

• Suggest simple process improvements based on user pain points.
  

7) Documentation

• Create/update user guides, FAQs, how-to notes, and standard operating procedures.
  

• Maintain clean records of configurations, asset registers, and resolved issues.
  

Learning & Development Outcomes (What the trainee should gain)

By the end of the program, the trainee should be able to:

• Independently handle common support issues.
  

• Understand core infrastructure and network operations.
  

• Apply basic cybersecurity practices.
  

• Contribute to IT projects confidently.
  

• Communicate technical info clearly to non-technical users.
  

Key Performance Indicators (KPIs)

• Ticket resolution time and quality.
  

• User satisfaction/feedback.
  

• Accuracy of documentation and asset updates.
  

• Participation and delivery on assigned projects.
  

• Adherence to IT/security policies.
  

• Demonstrated growth against training plan.
  

Minimum Qualifications

• Bachelor’s degree in IT, Computer Science, Software Engineering, Information Systems, or related field.
  

• Graduated within the last 1–2 years (or comparable experience).
  

• Basic understanding of:
  

  • Windows/Linux environments
    

  • Networking fundamentals (TCP/IP, routing, Wi-Fi)
    

  • Common productivity tools (Microsoft 365 / Google Workspace)
    

  • Hardware troubleshooting
    

• Any internship/project experience is an advantage.
  

Skills & Competencies
Technical Skills

• Troubleshooting mindset and basic diagnostic skills.
  

• Familiarity with:
  

  • Active Directory / user management (nice to have)
    

  • Cloud platforms (Microsoft Azure / AWS / Google Cloud) (nice to have)
    

  • ITIL/service desk processes (nice to have)
    

  • Scripting basics (PowerShell, Python, Bash) (advantage)
    

Soft Skills

• Strong communication and customer service attitude.
  

• Willingness to learn fast and take feedback.
  

• Good teamwork and reliability.
  

• Time management and ability to work under pressure.
  

• High integrity and respect for confidentiality.
  

Working Conditions

• Office-based with occasional travel to sites/branches.
  

• May require flexible hours during system maintenance or urgent outages.
  

• Mentored and supervised with a structured training plan.