Title: Country Manager
Application Deadline: 31 October 2020
How to Apply:
Email firstname.lastname@example.org with your CV/resume and cover letter which should include examples of:
1. How you managed a challenging stakeholder relationship
A process you designed that improved efficiency and effectiveness
Your track record on meeting project deliverables
Location: Kampala, Uganda
Start Date: December
Organization Description: Our client is a charity founded in the UK in 2020, with its operational centre in Kenya. They deliver a two-sided marketplace through a digital platform powered by Triggerise, their strategic partner. Their project has been operating in Kenya since 2017 through a multi-funder proof of concept. Over 500,000 adolescents have joined the platform and accessed more than 300,000 sexual and reproductive health services. The platform hosts a multitude of quality assured information sources and healthcare partners empowering adolescents to choose where their subsidies are spent. The platform also generates a wealth of real time data that supports adaptation of the programme and continuous improvement. Our client applies rigorous safe-guarding procedures, and with intelligent deployment of fraud-fighting technology and efficient behavioural nudges the programme is operating at sector-leading cost efficiency.
The girl’s journey: Girls join the platform through their phone, or by acquiring a membership card through a local partner. Girls opt for the services they want, where they want, with a targeted subsidy ensuring affordability. After acquiring a service, girls have the option to rate, provide feedback and ultimately motivate providers to be more accountable and deliver a better service. In exchange for their participation and ratings, girls gain ‘Tiko Miles’ - virtual points that can be spent on a range of items at accredited, local shops.
Where next: Our client has attracted significant co-investment allowing for expansion to Uganda. The Uganda project is informed by human centred design conducted by ThinkPlace and a landscaping desk study conducted by Open Capital. We are now embarking on hiring staff in Uganda who will be responsible for the day to day running of the business which includes: scaling the platform through contracting and performance management of various partners, mitigating fraud, putting systems in place for regulatory compliance, safeguarding, government and community engagement, supporting reporting and donor compliance, quality assurance and risk management.
WHO YOU ARE ( WHAT WE ARE LOOKING FOR)
1. You are a high performer, ready to dedicate your talent and energy to putting power in the hands of girls .
You have experience in the real world – delivering on strategy, hustling for results and keeping an eye to the next generation of innovation. When you believe in a product, you become its advocate and work to drive it into the future.
You are driven by a dissatisfaction with the way things work today, and want to use your energy to disrupt the status quo and make development work for those traditionally locked out.
You are ready for big responsibilities and are willing to accept the risks and challenges of working in a start-up environment
2. You love working in a tight knit team, and seek trusting and honest relationships.
Working with us, you will know that your colleagues will always have your back. Our family is more than our staff – it includes our strategic tech and delivery partners, our investors and, most importantly, our users. We have a culture of radical candour matched with a productive drive to move past blame. You have navigated tough, complicated relationships and have taken them to a level of collaboration and mutual respect.
Your ideal manager comes to work every day to challenge you, co-solve big problems and support your career development. Your relationship is candid and feedback is given and accepted in both directions. You offer this same value to your staff and peers
3. You bring urgency, flexibility and creativity to your work.
We are a new organization, and our initial staff will be lean and funded by value driven investors. We will need to deliver an incredibly ambitious programme – this team will need to be ready to work long hours, solve problems with urgency and travel at short notice. In exchange, we offer you competitive salary, flexible working hours and leadership that are supportive of your family and personal life.
4. You have phenomenal interpersonal skills
As Country Manager, you will need to manage conflicting priorities across the service; you will need to ensure the needs of our customers remain front and centre and that you are able to flex your communication styles to meet the needs of the variety of stakeholders who you will interact with.
You are entrepreneurial
We endeavour to ensure decision making is distilled within the hands of our people; we will give you the tools to continuously improve how you work and be agile. You will need to regularly reflect on ways of working, both internally and externally, to drive effective working methods, especially in the beginning months.
6. You are committed to African leadership and to African girls
We have diverse leadership, and is deeply committed to African leadership at the highest level. All decisions will be made with African thought leadership strongly represented, and where the increase of agency of African girls is central in the design. We respect girls as experts on their own needs, aspirations and health care.
1. You ensure seamless delivery of our program across the online and offline experience
As the Country Manager you will:
- Alongside the COO, define a set of commercial and operational standards that our implementation partners must adhere to
- With a background in public health or m-health, oversee internal and external resources for assuring clinical quality
- Plan and design the programme, proactively monitoring its progress, resolving issues and initiating appropriate corrective action.
- Engage in marketing and awareness activities to attract new implementing partners
- With the support of legal, draw up contracts for partners and consultants, and manage their performance.
- Interact with partners to address any queries they have relating to the overall operations (terms, relationship, agreed activities, etc.)
- Manage local communications initiatives to engage customers and spark behaviour change
- Use brand standards to define local brand management guidelines and implement in market
- Engage government through a Steering committee formed to enable sharing of evidence and impact, as well as gaining approval and advice on interventions
- Join and participate fully in ASRH advocacy initiatives to foster an enabling environment for adolescents’ access to SRH
- Engage community stakeholders through various fora to enable norm change and acceptance of ASRH
- Identify and mitigate risks to the business across the board including legal, financial, operational risks
- Mitigate fraud across the business
2 Support reporting, donor and regulatory compliance
- Engage external resources to support recruitment of staff in Uganda
- Line manage all staff in Uganda
- Report to the COO
Required qualifications / skills / experience
· Currently in or recent experience in a program management role
· Track record of managing customer experience projects
· Proactive, resourceful, solutions oriented and results-oriented
· Track record of identifiable and measurable successes in managing and advising on complex projects, implementing operational change, conducting monitoring and evaluation, and ensuring high-quality deliverables
· Skilled stakeholder manager, able to engage at all levels and strengthen relationships
· Proven track record of leadership, management and organizational skill
· Demonstrable experience of helping to coordinate a due diligence process; maintaining oversight, and refining and improving the process as required
· A high level of professionalism and ability to work with sensitive and confidential matters by displaying strong judgement and leveraging outstanding relationship and diplomatic skills
· Track record of, and passion for, being a collaborative team player who can empathetically engage with staff across levels and jurisdictions
· Excellent presentation, communication, public speaking and listening skills
· Fluency in spoken and written English is imperative – other languages are a bonus
· Bachelor’s degree
· Must have the right to work in Uganda
Desired qualifications / skills / experience
· Working in Sub-Saharan Africa
· Managing cross-border relationships
· Public Health qualification
· Knowledge of SRH
· Working in small / start-up non-profit organisations
· Certified in Prince 2 foundation or Practitioner
· You have a track record of success in meeting project deliverables.