Branch Supervisor

1. Customer Care & Lead Management (Boda Logbook Satellite)

• Attend to clients and those referred from all channels, capture correct KYC details.
• Follow up on leads generated from all sales channels
• Guide clients through the loan process and ensure quick turnaround time (TAT)
•  Maintain excellent customer service standards and resolve in-branch queries

2. Technical Oversight

• Conduct quality control checks to prevent theft, tampering, or poor placement
• Provide basic technical training or demos to clients if required

3. Satellite Oversight & Field Supervision

• Supervise daily activities in a designated satellite location
•  Monitor channel performance(agent/FSO/Associations/Walk-in) lead flow, and prompt loan disbursements.
• Coordinate logistics: tracker availability, documents, client visits, etc.
• Act as the liaison between the satellite and main branch, ensuring targets and reports are aligned
• Provide daily/weekly updates on performance, client feedback, and operational challenges

4. Branch Operational Support

• Support the sales team in daily reporting, agent coordination, and tracker stock control
• Escalate challenges from both the main branch and satellite promptly

Expected Competencies

• Strong in customer communication and technical problem-solving
• Ability to multi-task across field and in-branch roles
• High level of integrity, ownership, and accountability
• Basic familiarity with Excel Microsoft/Google Sheets for tracking and reporting.
• 2-3years of experience in leadership.