PARTNER SUPPORT AGENTS.

1.       Key Duties and Responsibilities:

The successful candidate will be responsible for:

•         Handle partner inquiries and support requests through calls, emails, and chats.

•         Provide timely assistance to Key Account Managers (KAMs) and retail partners regarding products, processes, and operational procedures.

•         Investigate, resolve, and follow up on partner issues while ensuring satisfactory resolution.

•         Escalate complex cases to the relevant departments and monitor progress until closure.

•         Maintain accurate records of partner interactions and activities in company systems.

•         Support onboarding and education of partners on company products, services, and processes.

•         Collaborate with internal teams to improve service delivery and partner satisfaction.

•         Ensure compliance with company policies, procedures, and data confidentiality requirements.

2.       Minimum Qualifications:

•         Diploma or bachelor’s degree in business administration, Customer Service, Communications, Marketing, or a related field. 

•         Willingness and ability to work flexible schedules, including weekends, public holidays, and rotational shifts as required by business operations.

•         At least one (1) year of experience in customer support, partner support, call center operations, or a related role.

•         Strong communication and interpersonal skills with proficiency in English.

•         Proficiency in CRM tools and Microsoft Office applications.

•         Ability to work independently, manage multiple tasks, and solve problems effectively.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section