Manager Payments and Clearing

To manage and oversee the daily operations of the Payments Unit, ensuring efficient, accurate, and timely processing of all domestic and international payment transactions including RTGS, EFTs, TTs, Cheques, Inhouse postings, Direct Debits, and other related cash movement services. The role ensures strict adherence to regulatory requirements, risk controls, customer service standards, and operational efficiency.

Education Requirements.

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
  
• Training in various areas of Operations: - i.e. Fraud Prevention, KYC, CFT & AML, Operation Risk control & Compliance
  

Work Experience.

• Minimum of 5 years' experience in banking operations, with at least 2 years in Payments and Clearing Supervisory role.
  
• Strong understanding of banking payments, inter-branch transactions, and utility billing/payment systems.
  
• Experience working with core banking systems and payments and clearing software tools.
  

Payments Processing Management

• Supervise the end-to-end processing of all payment types including RTGS, EFTs, TTs, Direct Debits, internal fund transfers, and standing orders.
  
• Ensure same-day processing of payment instructions within the set cut-off times.
  
• Monitor and verify high-value and sensitive transactions for accuracy and compliance.
  

Risk and Compliance

• Ensure compliance with internal operational risk guidelines, AML (Anti-Money Laundering) policies, regulatory requirements, and payment system rules.
  
• Establish and monitor operational controls to mitigate financial, reputational, and regulatory risks.
  

Team Leadership and Development

• Lead, mentor, and supervise the Payments team to ensure high performance, discipline, and motivation.
  
• Conduct regular training on payment systems, new regulatory requirements, fraud prevention, and best practices.
  
• Monitor team KPIs, allocate work effectively, and foster a culture of continuous improvement.
  

Customer Service and Stakeholder Engagement

• Act as an escalation point for payment-related queries, delays, and exceptions from internal teams and external clients.
  
• Liaise with IT, Compliance, Treasury, Relationship Managers, and other units to resolve payment issues swiftly.
  
• Maintain strong relationships with external clearing systems, correspondent banks, and regulatory bodies.
  

Systems and Process Improvement

• Identify opportunities for process automation, digitization, and efficiency improvements.
  
• Participate in the testing, upgrade, and implementation of payment systems and platforms.
  
• Ensure proper system utilization, timely reconciliation, and minimal downtime.
  

Reporting and Record Keeping

• Prepare and submit accurate daily, weekly, and monthly reports on payment volumes, turnaround times, exceptions, and service levels.
  
• Maintain organized records for audit, regulatory inspection, and internal review purposes.