IT TECHNICIAN
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Job summary
You will be responsible for setting up, managing and troubleshooting the technology systems that UTCL uses to maintain computer and software networks. Their duties include responding to hardware problems, updating system software and tracking the data and communications used on their network.
Job descriptions & requirements
ESTATE: KASAKU
REPORTS TO: CHIEF ACCOUNTANT
YOUR MAIN FUNCTION WILL BE:
You will be responsible for setting up, managing and troubleshooting the technology systems that UTCL uses to maintain computer and software networks. Their duties include responding to hardware problems, updating system software and tracking the data and communications used on their network.
RESPONSIBILITIES:
Your key responsibilities will be as follows;
- Install desktops, portable computers, peripherals and software products for networked, classified and unclassified and stand-alone environments.
- Detect, diagnose, research solutions and resolve desktop and portable computer software and hardware failures.
- Provide users with information, guidance and instruction on the use of desktop and portable computer hardware and software.
- Analyse and assess customer service requests and provide prompt technical solutions.
- Conduct IT audits as assigned in compliance with the policies governing the administration, utilisation and acquisition of desktop and portable computer products.
- Prepare progress/status reports and submit to team leaders as required.
- Utilise trouble ticketing software for opening/ updating/ closing tickets in a timely and appropriate manner.
- Assists in the customisation and adaptation of existing programs to meet users’ requirements.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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