Hotel Manager

Key Duties and Responsibilities

Operations Management

· Manage the day-to-day operations of the hotel, restaurant, and bar.

· Ensure rooms, public areas, and facilities are clean, safe, and well-maintained.

· Oversee guest check-ins, check-outs, and reservations when necessary.

· Resolve guest complaints promptly and professionally.

· Ensure high standards of customer service at all times.

Staff Supervision

· Supervise and coordinate hotel staff including receptionists, housekeepers, cooks, waiters, and security personnel.

· Prepare duty rosters and monitor staff attendance.

· Train staff on customer care, hygiene, and service standards.

· Maintain discipline and teamwork among employees.

Sales and Marketing

· Market the hotel to individuals, businesses, schools, churches, NGOs, and other organizations.

· Build relationships with local companies and institutions for accommodation, meetings, and events.

· Promote the restaurant and bar through local networking and social media.

· Develop and implement simple promotional campaigns to increase occupancy and customer traffic.

· Manage the hotel’s social media pages and online listings.

Financial and Administrative Duties

· Monitor daily sales and expenses.

· Ensure proper cash handling and accountability.

· Prepare basic operational and sales reports for management.

· Monitor stock levels and coordinate purchases when required.

Qualifications

· Diploma or Degree in Hospitality Management, Business Administration, Marketing, Tourism, or a related field.

· At least 2 years of experience in hotel, guest house, restaurant, or hospitality management.

· Experience in customer service and staff supervision.

· Basic marketing and business development skills.

· Computer literacy, including Microsoft Office and social media platforms.

Skills and Competencies

· Strong leadership and interpersonal skills.

· Excellent customer service orientation.

· Good communication and organizational abilities.

· Ability to multitask and work independently.

· Sales-minded with strong networking skills.

· Honest, reliable, and results-oriented.

Key Performance Indicators (KPIs)

· Room occupancy levels.

· Restaurant and bar sales.

· Customer satisfaction and repeat business.

· Growth in corporate and group bookings.

· Staff performance and attendance.

· Cost control and operational efficiency.

Compensation

Salary: Negotiable based on qualifications and experience.

Performance incentives may be offered based on occupancy growth, revenue targets, and customer satisfaction.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section