Skills Assessment
2 months ago

Job Summary

The Head of Operations will be the leader of the fast-growing multinational SME lending fintech in Uganda. The core mandate of this role will be to ensure the flawless execution of Fintech’s unique business and operating model

  • Minimum Qualification:Bachelor
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements


  • Coordinate with Regional expansion team to establish country office expeditiously
  • Master the unique operating model and ensure the principles of the model permeate throughout the organization, with full alignment of all team members
  • Overseeing the recruitment and hiring of high-performing field operation team members.
  • Lead and motivate team members to advance employee’s sense of ownership and commitment and enable them to achieve targets
  • Consistently challenge team members to operate the model at the very highest level
  • Maintain field presence to develop camaraderie with field teams and to get a first-hand perspective of the model’s performance on the ground
  • Identify expansion opportunities for the business across Uganda and develop an execution plan for successful expansion
  • General portfolio review and monitoring
  • Always maintain the view of financial position to ensure the provision of adequate cash flow for day-to-day working and in compliance with statutory requirements and reporting
  • Managing the day-to-day operational activities of the business and ensuring all teams are aligning with the operational policies of the company
  • Managing and ensuring all teams are meeting their daily, weekly, monthly, and yearly targets


  • Over 5 years of management work experience in the Telecommunications (Sales & Distribution) or Finance industry
  • At least a Bachelor’s Degree
  • Must be Ugandan and of Ugandan descent
  • Highly skilled in micromanagement, a motivator with strong people management capabilities 
  • Highly organized self-starter with grit, determination, and passion for hard work
  • A fast and willing learner who is adaptable to a unique SME lending model
  • Capacity and stamina for continuous days of long hours of both general management and fieldwork
  • Resilient and remains calm and deliberate under conditions of stress
  • Eye for mass and middle market business opportunities
  • Strong analytical background
  • Well-networked across a diverse range of people and groups in Uganda
  • Strong Communication and People Management, interpersonal and influencing skills to build strong business relationships, foster stakeholder engagement, create new partnerships and drive a culture of team-oriented collaboration
  • Meeting other Fit and Proper Requirements for a Responsible person as set out by regulators

How To Apply: 

All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section 

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