General Manager (Logistics & Freight Forwarding)

Key Responsibilities

1. Strategic & Business Development

• Develop and execute a country‑specific business plan aligned with regional and global objectives.
• Identify new business opportunities in freight forwarding (air, sea, and road), customs clearance, warehousing, and distribution.
• Drive market share growth through client acquisition, retention, and strategic partnerships.
• Prepare annual budgets, forecasts, and performance targets.

2. Operational Management

• Oversee day‑to‑day logistics operations, including import/export, customs brokerage, cargo consolidation, and last‑mile delivery.
• Ensure all services meet or exceed international quality, safety, and service standards.
• Manage fleet operations, including vehicle scheduling, maintenance, and route optimisation.
• Implement and monitor operational KPIs to improve efficiency and reduce costs.

3. Financial & Commercial Control

• Take full ownership of the Uganda P&L, ensuring profitability and cost discipline.
• Manage cash flow, credit control, and debtor collections.
• Negotiate competitive rates and service contracts with airlines, shipping lines, trucking companies, and other vendors.
• Provide timely financial and operational reports to headquarters.

4. Team Leadership & People Development

• Recruit, mentor, and lead a cross‑functional team (operations, sales, customer service, finance, and administration).
• Foster a performance‑driven culture with clear goals, regular feedback, and professional development plans.
• Oversee training and succession planning to build local talent.

5. Compliance & Governance

• Ensure 100% compliance with Ugandan customs regulations, tax laws, labour laws, and company policies.
• Act as the primary liaison with government authorities, Uganda Revenue Authority (URA), Uganda Civil Aviation Authority, and port/harbour officials.
• Safeguard company assets, intellectual property, and reputation.

6. Stakeholder & Client Relations

• Build and maintain strong relationships with key clients, international agents, and local partners.
• Personally handle escalated client issues and ensure swift, satisfactory resolution.
• Represent the company at industry events, trade associations, and government meetings.

Qualifications & Experience

Education

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• MBA or Master’s degree is highly preferred.

Professional Experience

• 10–15 years of progressive experience in freight forwarding, shipping, or integrated logistics.
• At least 5 years in a senior management role with P&L responsibility.
• Proven track record of growing a logistics business in a competitive market.

Core Competencies

• Deep knowledge of international freight forwarding, multimodal transport, customs procedures, and supply chain management.
• Strong commercial acumen with exceptional negotiation and contract management skills.
• Demonstrated ability to lead diverse, multicultural teams.
• Excellent analytical, financial, and problem-solving skills.
• Proficient in logistics software (e.g., CargoWise, SAP, or similar) and Microsoft Office Suite

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section