Collections manager
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Job summary
We are seeking a proactive and results-driven Collection Manager who will be responsible for managing a team of collection agents and ensuring that the organization';s collections efforts are properly conducted and that the expected results are achieved. This entails overseeing the day-to-day activities of the collections group, ensuring compliance with relevant laws and regulations, communicating with customers, and making process improvements to increase collections efficiency.
Job descriptions & requirements
We are seeking a proactive and results-driven Collection Manager who will be responsible for managing a team of collection agents and ensuring that the organization';s collections efforts are properly conducted and that the expected results are achieved. This entails overseeing the day-to-day activities of the collections group, ensuring compliance with relevant laws and regulations, communicating with customers, and making process improvements to increase collections efficiency.
Key Responsibilities
• Supervise and manage the collections team to ensure compliance with company policies.
• Develop and implement collection strategies to achieve collection targets.
• Monitor team performance and productivity metrics regularly.
• Handle escalated collection issues and negotiations with clients.
• Train new team members on best practices and tools used in collections.
• Prepare reports on collection activities and results for senior management.
• Collaborate with other departments to resolve disputes related to accounts receivable.
• Establish and maintain relationships with customers to facilitate payment processes.
• Conduct regular meetings with the team to discuss challenges and successes.
• Analyze data to identify trends and opportunities for improvement in collection methods.
Salary: Competitive Salary
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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