Social Media Manager

• Manage and monitor company social media accounts across platforms such as Facebook, Instagram, TikTok, LinkedIn, X, and others.
• Post comments, replies, updates, and promotional content in line with the company’s brand voice.
• Respond to inbox messages, customer inquiries, comments, and reviews in a timely and professional manner.
• Engage with followers and online communities to increase brand awareness and customer trust.
• Create, schedule, and publish social media posts, stories, reels, and other content.
• Track social media performance, including reach, engagement, follower growth, and message response rates.
• Identify social media trends, customer feedback, and opportunities for improved engagement.
• Work with the marketing, sales, and customer service teams to ensure accurate and consistent communication.
• Escalate serious customer complaints, technical issues, or sensitive inquiries to the appropriate team.

Requirements

• Minimum of 2 years of experience managing social media pages or online communities.
• Strong written communication skills.
• Experience responding to inbox messages, comments, and customer inquiries.
• Good understanding of major social media platforms and how they work.
• Basic knowledge of social media analytics and reporting.
• Ability to handle customers politely, professionally, and patiently.
• Good organizational and time-management skills.
• Ability to work independently and meet posting deadlines.

Personal Attributes

• Professional and respectful online.
• Detail-oriented.
• Quick learner.
• Reliable and responsive.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section