Job summary
The primary responsibility of this position is to collect payments owed to the company.
Job descriptions & requirements
- Collect outstanding debts from clients and achieve the collection target to ensure positive cash flow
- Ensure a uniform debt collection strategy in line with the organization’s mandate to avoid reputation risk and legal challenges
- Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
- Follow up daily on the progress of the PTP's and the respective statuses to optimize collections
- Ensure full understanding of the product being worked on
- Adhere to and utilize the collections call scripts
- Ensure that all debtors' information held on record is up to date and accurate
- Ensure that the accounts are properly maintained at all times on the collections system
- Deal with debtors in a manner that shows empathy, tact, and professionalism
- Regularly prepare and submit updated debt recovery reports capturing any outstanding arrears.
- Follow-up repayment arrangements
- Maintain security and confidentiality of company and customer information
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.