Farmer Relations Officer

The Farmer Relations Officer (FRO) leads the Farmer Relations function in assigned regions. The role ensures strong farmer partnerships, smooth contract implementation, responsive issue resolution, and accurate farmer records for carbon payments, supporting long-term farmer participation in Kijani Forestry programs.

Team leadership and supervision

• Supervise Farmer Relations
  

  Supervisors to ensure frontline coverage and quality.
  

• 
  

  Conduct monthly performance reviews and coaching for supervisors.
  

• 
  

  Track weekly activity completion across all assigned groups/gardens.
  

• 
  

  Enforce ethical engagement standards and
  

  reporting discipline.
  

Farmer Engagement and customer care

• Set
  

  farmer engagement schedules and ensure consistency of visits.
  

• Oversee complaint-handling systems and escalation responses.
  

• Support proactive communication to farmers on program timelines.
  

• Monitor farmer satisfaction trends and design improvement actions.
  

Contract Oversight

• Guide contracting drives and ensure target coverage is achieved.
  

• Verify contract completeness, storage,
  and farmer understanding.
  

• Oversee renewals and follow up
  non-compliance cases.
  

• Coordinate contract-linked
  sensitization meetings with communities.

Carbon Payment Readiness

• Ensure farmer records are verified and complete for carbon payments.
  

• Coordinate reconciliation of carbon
  payment claims with Finance/M&E.
  

• Track discrepancies and drive timely
  correction/closure.
  

• Communicate carbon payment
  requirements clearly to supervisors/field staff

Cross Function Coordination

• Coordinate with Silviculture teams to enforce maintenance compliance.
  

• Participate in joint planning
  

  with Nursery Hub on farmer pipeline needs.
  

• Support joint training where
  

  farmer behaviour affects survival.
  

• Share high-risk farmer/group
  

  insights with technical teams.
  

Reporting

• Submit
  weekly and monthly farmer relations dashboards.
  

• Provide exception reporting on
  drop-offs, disputes, or contract gaps.
  

• Track closure of action items from
  reviews.
  

• Maintain audit-ready farmer relations
  documentation.
  

Qualifications and Skills:

● Diploma/Bachelor’s in Community Development, Agriculture, Social Sciences or related field.

● Minimum 2–3 years’ experience supervising farmer/community programs.

● Strong documentation, mediation and customer care skills.

● Motorcycle riding and field readiness.

Personal Attributes:

● Strong leadership and coaching ability.

● Highly organized and detail-oriented.

● Proactive problem-solver.

● Farmer-centered and trustworthy.