Recovery Officer

Company description:

Established in 2018, Ziada Microfinance has remained committed to empowering rural communities in Teso by providing accessible and affordable credit solutions. Our mission is to enable individuals and small businesses to achieve lasting prosperity. We focus on supporting small-scale entrepreneurs and other community individuals dedicated to improving their livelihoods and fostering local development. Since inception, Ziada has achieved consistent growth, expanding its customer base, strengthening its financial position, and increasing its reach.

Role Description

This is a full-time, on-site role for a Recoveries Officer located in Soroti. The Recoveries Officer will be responsible for managing debt collection processes, analyzing financial information of clients, and handling customer service inquiries related to loans. They will also be tasked with developing strategies to improve collection rates, negotiating repayment plans with clients, and maintaining accurate records of all recoveries efforts.

Qualifications

• Strong Interpersonal and Customer Service skills
• Experience in Debt Collection and Finance
• Well-developed Analytical Skills
• Proficiency in managing and organizing multiple tasks
• Excellent verbal and written communication skills
• Ability to work effectively in a team environment
• Previous experience in microfinance or related field is a plus
• Relevant educational background in Finance, Business Administration, or related field
• Ability to ride a motorcycle with a valid driver’s license
• Able to speak ateso language

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section