Office Based Accountant Account Manager (OBAM)

Job Purpose:

• Office Based Account Manager is largely a back-office role. Objective is to manage and lead the Back Office Operations to support and coordinate the delivery of operational excellence for commercial business
• Ensure that systems and processes are in place to support the sales team to deliver their targets
• Providing assurance of full compliance with the governance in commercial operations, while sharing the learning in the management of commercial accounts
  
  

Requirements
Principal Accountabilities:

• Lead back office account management to deliver operational excellence
• Focal point for internal stakeholder engagement; S&D, Finance, CSC and Management
• Act as a stand in for the Field Account Managers to handle any customer issues while they are out of office
• Monitor and ensure customers have valid contracts and the terms there in are abided by at all times
• Coordinate fuel deliveries and completion of sales orders within agreed timelines
• Support the Field Account Managers in the delivery of their roles by ensuring back office activities are completed within agreed timelines
• Responsible for tracking Credit KPIs and ensuring all accounts are up to date with credit limits, securities and payment terms
• Develop and maintain a strong HSSE culture within the Commercial team
• General administrative support for the Sales Team: coordinator for the C4C tools
  
  

Support Customer Account creation and activation.
Sales &Operations Competencies:
Manage Customer Service Processes
Manage Relationships
Manage Customer Value Propositions
Commercial Fundamentals:
Manage Projects
Negotiate
Global Personal And Business Skills
Stakeholder Engagement
Works and Embeds Change
Business Planning & Evaluation
Manages Business Performance
Team work
Communicates & Persuades
Personal Creativity and Innovation
Analyses and Solves Problems