LOGISTICS OPERATIONS IMPLANT – CUSTOMER SERVICE OFFICER (CSO)
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Job summary
The Logistics Operations Implant (CSO) will be embedded at the client’s premises to manage and coordinate all day-to-day logistics operations. This role serves as the primary liaison between the client and AGL, ensuring seamless communication, operational efficiency, and customer satisfaction across air, sea, customs clearance, and import/export transit transport activities
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Reports to: CLIENT OPERATIONS MANAGER
Based at: CLIENT SITE KAMPALA, UGANDA.
1. JOB PURPOSE & MAIN MISSIONS:
The Logistics Operations Implant (CSO) will be embedded at the client’s premises to manage and coordinate all day-to-day logistics operations. This role serves as the primary liaison between the client and AGL, ensuring seamless communication, operational efficiency, and customer satisfaction across air, sea, customs clearance, and import/export transit transport activities.
2. POSITION IN THE ORGANIZATION CHART:
Operations Imports Manager-Logistics Operations Implant - UBL
3. MAIN TASKS AND RESPONSIBILITIES DETAILS:
Initiate the file:
- Create the file in the business software after receiving instructions from the COM
- Check all documentation required (TO, B/L, commercial invoices...) and request missing documentation to the client only through the COM
- Launch the file printing and collection
- Place documentation in the file folder
- Update of the ship call date in the business software
- Creation of cash clients in the business software (before COM validation)
Process/Push the file through the different stages
- Must know at all times the process status of each file within the scope
- Require actions from each file process protagonist following the SOPs in place:
- Request Verification/Tally operation to be done & follow the process
- Require declarant actions once the ship's arrival is known
- Push for customs invoicing and ensure correct dispatch (after COM validation)
- Organize/support customs payment procedure (customs clerk)
- Request & get the customs delivery order from the customs clerk
- Issue a transport delivery order and give it to the delivery clerk
- Collect proof of delivery
- Request services invoicing & control it & give it to dispatch after COM validation
Update the business software
- Update the business software every time a process step is achieved: customs duties & taxes amount, declaration number, transport delivery order, back from delivery...
Check gross margin & disbursements for the quotation
- Check the supplier’s invoices in terms of amount and purpose (consistency regarding reference quotation) and perform file allocation before COM validation
- Check the client invoices and corresponding attachments (announced in the quotation)
- Check the disbursements of each file (comparison with the quotation)
- Alert/Inform N+1 when a significant discrepancy (debit or credit) between disbursements and the initial estimation (quotation)
- Check documentation
- Control at each step that all relevant/expected documentation is placed in the file folder (including emails)
- Check the attachments joined to the invoices to be sent to the client (must correspond to what is expected by the client and defined in the quotation)
Alert/Inform Management
- Alert management in case of operational issues (significant or not)
- Inform management of any information relevant to our business activity or environment
- Identify issues raised during operations processing, whether in scope or not
4. IN CASE OF VACATION
- Proper handover
5. TARGETS AND GOALS
- 100% target on Quality-of-service KPI (including Client’s KPI)
6. PERSONAL QUALITIES REQUIRED
- Organised
- Team player
- Self-Starter
- Problem Solver
- Ability to work under tight deadlines
- Ability to push people to a common goal.
7. REQUIRED SKILLS
- At least 2 years’ experience in clearing and forwarding
- Good knowledge of Microsoft Office
- Good use of email
- Excellent communicator
8. TOOLS
- Business software (SPOT, Pegasus, Way)
- Standard Operating Procedures
How to Apply:
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