Head of Cash in Transit(CIT)
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Job summary
This role centers on managing the delivery of high-quality, integrated Cash Services Solutions (CSS) while ensuring strict compliance with all relevant legislation, company policies, and procedures. By effectively balancing risk mitigation and security considerations, the position aims to maximize customer satisfaction while successfully driving the achievement of budgeted financial targets and broader business strategies
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
8 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Company Name G4S Uganda
Location Kampala, Uganda
Job title Head of Cash in Transit(CIT)
Reports to Chief Operating Officer
Direct Subordinates (Job Titles): Branch Managers, Administrator, CIT Crew, CIT Controllers
Total number of employees in G4S Uganda: 4,200 employees
Working Hours 8
Main Purpose of Position
● Manage the provision of quality Cash Services Solutions (CSS), integrated with the other G4S services
● Compliance with legislation, company policies, processes, and procedures
● Meeting risk needs and security considerations, resulting in satisfied customers
● Achievement of budgeted financial targets and business strategy
Key Performance Areas
KPA PERFORMANCE STANDARDS
1. Set strategic goals
● Identify key industry trends and market trends
● Identify long-term priorities and ensure resourcing is adequate to achieve objectives
2. Ensure targeted financial performance
● Achieve set Revenue Growth:
o Organic Growth achieved against budget
o Escalations achieved against budget
● Gross Margin Improvement:
o Direct Labour control / % improvement
o Direct Other cost reduction / % improvement
o Contract profitability against budget
o Manage profitability of contracts with a focus on maintenance, sustainability, cost-effectiveness, and labour
o PBITA improvement/budget achievement
● Overhead cost control:
o Overhead % compared with the budget
o Overhead cost reduction
o Number of claims/claim value reduction
● Manage cash flow:
o DSO management
o Debt increase beyond 60 days
o Bad debt movement into 180 days
o Capex spent vs. budget
● Progress/ success of new business achieved vs. budget:
o Large bid participation
o Identification of new customers and business opportunities
3. Design Secure Solutions (integrated with other service lines)
● Maintain and develop integrated solutions and services
● Provision of a customized customer-specific solution, based on risk assessment
4. Deliver customer service resulting in customer retention
● Ensure that all required formal customer meetings are scheduled, attended, and minutes of meetings are documented
● Maintenance of positive customer relationships
● Meet customer retention targets
● Improve the current customer satisfaction ratings year on year
5. Ensure targeted/ contracted operational performance
● Achieve targeted Quality Audit rating, correction plan in place, and implemented
● Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
● Manage the maintenance/project process flow and activities that have a direct/indirect impact on the outcome and success of the contract
● Implementation of best practice obtained from other businesses within the Group or external
6. Ensure effective and efficient employee management
● Employee turnover analysis, proper allocation of employees to workflow, and job requirements
● Set and agree on objectives and performance standards with the management team and ensure cascading through the organization as appropriate
● Monitor performance and provide feedback
● Cost-effective utilization of billable hours
● Employees’ training needs are identified, and they have good attendance at scheduled training interventions
● Maintain good employee motivation levels
● Ensure that performance assessments of all employees are conducted, and corrective action is implemented where necessary
● Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
● Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
● Succession Planning in place, updated, and practiced
● Hold management team meetings
● Accurately and frequently communicate with employees in the department
● Ensure maximum participation in the Employee survey and action planning
● Foster healthy Industrial Relations with relevant unions with regular contact and consultations
7. Ensure the Health and Safety of employees and customers
● Appoint a Safety Champion, ensuring he or she has attended training
● Ensure that supervisors’ job specifications set out their responsibilities for safety
● Ensure that safety performance measurement and review are conducted in detail at the branch level
● Ensure that a positive safety culture is fostered and developed in their branches
● Ensure that all accidents, incidents, and near misses are reported and investigated
● Pursue a discipline and rewards policy that punishes very poor safety practices, but rewards good safety practices by putting them up for values awards to the MD/HRD.
● Ensure the safe operation of equipment
● Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
● Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
● Lead in safety forums (meetings and safety talks)
● Follow-up on all H&S activities assigned
● Attend safety education and refresher programs
● Comply with safety policies and procedures at the workplace
● Distribute safety information as and when required
Knowledge and Qualifications
● Any Degree in Business Management or Operations Management
o Finance-related subjects compulsory
o Service Delivery subjects compulsory
o Postgraduate degrees are advantageous
● East Africa market (preference given to Ugandan market experience)
● Ugandan legislation
● Cash Processing Center Management
● Cash In Transit Management
Experience
● Minimum of 8 years’ experience at the Senior Management level
● Minimum of 8 years’ experience in Cash Processing and Cash in Transit
Technical Skills
● Financial Acumen
● Conflict Management
● Negotiation
● Bidding and Tendering
● Microsoft Word – Intermediate level
● Microsoft Excel – Intermediate level (Advanced level is advantageous)
● Microsoft PowerPoint – Basic level
● Google suite of products
Behavioural Skills - Leadership
● Shaping the market environment
● Setting strategic direction
● Creating change and innovation
● Engaging and inspiring people
● Driving superior performance
● Simplifying the complex
How to Apply:
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