Growth Associate - Existing Accounts

Hotjar

Customer Service & Support

NGO, NPO & Charity USh Confidential
New
2 weeks ago

Job Summary

You will reach out to and engage with existing Hotjar customers to guide them through our product suite and educate them on the benefits and added value of maximum session coverage and using additional Hotjar products.

  • Minimum Qualification:Bachelor
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.


At Hotjar, we’re building Behavior Analytics software for businesses selling online. We make it easy for them to go beyond traditional web analytics and understand what users are really doing on their site.

Reporting to the Growth Lead, we’re looking for creative, curious, and driven sales professionals to join our team and help our existing customers achieve more with Hotjar.

If you have experience upselling products and services to existing customers and you enjoy working in a start-up environment, this is a rare opportunity to join an early-stage, customer-centered, and 100% distributed team.


You will reach out to and engage with existing Hotjar customers to guide them through our product suite and educate them on the benefits and added value of maximum session coverage and using additional Hotjar products.


You will:

  • Manage and prospect a pipeline of existing Hotjar clients that could benefit from further session capture and additional services.

  • Understand the needs and challenges of existing customers by gathering and analyzing customer data.

  • Conduct consultative calls with clients to optimize their experience based on their needs

  • Work with technical members of the Hotjar team to ensure consistency, clarity, and accuracy in all recommendations provided to current customers.

  • Communicate customer needs to product managers and product teams to close the feedback loop.


Requirements:

  • 2+ years of quota-carrying sales or account management or business development experience, ideally within the SaaS industry.

  • Technically-minded. You can develop a deep knowledge of how Hotjar works, allowing you to speak clearly to customers and communicate their needs to our team.

  • You are experienced with prospecting sales calls, diligently following up, and closing deals.

  • Enthusiasm to adapt, learn via coaching, and contribute to an evolving sales team’s strategy.

  • Experience with Salesforce or an equivalent tool.

 

Compensation Range

The starting offer compensation range for this role typically falls in the €65,000 to €75,000 base + an OTE of 40% annually. 

Hotjar compensation approach

Our ranges are established after performing market research but the specific compensation amount of the offer will be determined based on relative experience, skills, and equity across the team. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

Hotjar Perks


In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.


Here at Hotjar, we welcome team members of all backgrounds, identities, and experiences. Working with respect is built into our core values: we are honest, tolerant, and inclusive. We celebrate the uniqueness and strength found in diversity. We all commit to creating a safe working environment and are allies to those less privileged. And we fully believe that living by these values helps us to make our company, and our product, better.


How to apply.

Click on the 'Apply Here' section to be redirected to the application portal.

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