Join our team at Eezy Group as a Customer Care Agent, where you will handle repair inquiries, schedule appointments, address customer concerns promptly, and ensure efficient resolution of device issues while maintaining accurate records and fostering a welcoming environment for all.
- Minimum Qualification: Bachelor
- Experience Level: Entry level
- Experience Length: 2 years
- Handle all incoming repair inquiries and schedule appointments effectively.
- Compile comprehensive reports on the causes of device failure for management review.
- Address customer complaints, queries, and information requests promptly and professionally.
- Troubleshoot non-responsive devices over the phone and provide appropriate solutions.
- Collaborate with the Fleet support team to address offline devices and ensure timely resolution.
- Ensure adherence to Turn Around Time guidelines for all repair requests.
- Prioritize repair requests for Double Offline devices and coordinate with technicians to expedite the process.
- Maintain accurate records of customer interactions and device repair status.
- Assist in confirming device functionality post-repair and address any additional concerns.
- Perform any other duties assigned by the Supervisor or Head of Department related to customer care and support.
- Bachelor’s degree in any relevant field or equivalent work experience.
- Previous experience in customer service is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a customer-focused approach.
- Ability to adapt to a fast-paced environment and work efficiently under pressure.
- Motivated, target-driven, and able to meet performance goals.
- Proficient in computer skills, including MS Office applications.
- Problem-solving abilities and critical thinking skills.
- High level of confidentiality and professionalism.
Non-Discrimination Clause: Eezy Group does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, or sexual orientation in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.
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How to apply:
All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Here' section
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