Digital Media Technician
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Job summary
The Digital OOH IT Technician is responsible for the technical operation, monitoring, and first- and second-level support of Vacker’s Digital Out-of-Home screen network. The role focuses on system uptime, fault resolution, hardware and software support, and the technical integrity of all digital screens to ensure uninterrupted campaign delivery.
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Location and Travel: All regions of Uganda
Reporting to the Head Of Digital OOH
Line Management Responsibility
Budget Holder Responsibility
Who we are
Vacker is an outdoor & indoor advertising company based in Uganda & was incorporated in 2014. We pride ourselves in being one of the country’s preferred out-of-home Advertising companies, specialising in Digital Signage, Billboards, Street Furniture, Creative & Branding services.” With our cutting-edge technology, we can bring your brand to life in both outdoor and indoor environments. From billboards and banners to digital displays and interactive kiosks, our team has the experience and expertise to make your brand stand out from the competition.
Job Summary:
The Digital OOH IT Technician is responsible for the technical operation, monitoring, and first- and second-level support of Vacker’s Digital Out-of-Home screen network. The role focuses on system uptime, fault resolution, hardware and software support, and the technical integrity of all digital screens to ensure uninterrupted campaign delivery.
Roles & Responsibilities:
1. Screen Monitoring & Technical Support
- Monitor digital screens for uptime, system health, and content playback accuracy.
- Diagnose and resolve technical faults related to hardware, software, connectivity, power, and operating systems.
- Perform first and second-level troubleshooting on digital signage players, screens, routers, and controllers.
- Escalate complex or vendor-related issues appropriately while tracking resolution.
2. Installation, Configuration & Commissioning
- Install, configure, and commission digital screens, media players, routers, and supporting systems.
- Configure CMS access, network settings, screen orientation, brightness, and playback parameters.
- Test systems before go-live and confirm stable performance post-installation.
3. Preventive & Corrective Maintenance
- Conduct routine preventive maintenance on digital assets to minimise downtime.
- Replace faulty components and perform minor repairs where applicable.
- Maintain tools, spare parts, and technical documentation.
4. Network, Connectivity & Power Support
- Support connectivity using fibre, LTE, routers, and local networks.
- Troubleshoot network interruptions, bandwidth issues, and device connectivity failures.
- Support power solutions including UPS, stabilisers, and backup systems.
5. Technical Reporting & Asset Records
- Log incidents, faults, resolutions, and downtime accurately.
- Maintain an up-to-date digital asset register, including configurations and warranty status.
- Provide technical reports and uptime data to the Head of Digital OOH.
6. Support to Campaign Delivery
- Support content deployment from a technical perspective (format compatibility, playback reliability).
- Verify proof-of-play from a system integrity standpoint.
- Support emergency interventions to restore service during live campaigns.
PERSON SPECIFICATIONS
Education:
- Bachelor’s degree in Information Technology, Computer Science, Electrical & Electronics Engineering, Telecommunications, or a related technical field
- Technical certifications (Networking, Hardware, Digital Signage systems) are an added advantage
Experience:
- 2–4 years’ experience in IT support, network support, digital systems, or broadcast technology
- Hands-on experience with hardware troubleshooting and field-based technical work
Technical Skills:
- Strong understanding of computer hardware, operating systems, and peripherals
- Knowledge of networking (LAN, WAN, routers, modems, LTE/fibre)
- Experience with digital signage systems, CMS platforms, or media players is an advantage
- Ability to work with power systems and basic electrical components
Analytical & Operational Skills:
- Strong problem-solving and diagnostic skills
- High reliability and responsiveness
- Ability to work independently in the field
- Clear documentation and escalation discipline
- Safety conscious and detail oriented
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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