New
2 weeks ago
Job Summary
We're hiring a Debt Collection Specialist to contact clients, manage overdue payments, and support recovery operations. Must be goal-driven with strong communication skills. Salary: UGX 618K–2M gross with excellent bonus system. Join a fast-growing fintech and earn based on performance!
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Key Responsibilities:
- Contact clients through phone calls, SMS, and WhatsApp to remind them of due or overdue payments
- Negotiate repayment arrangements and offer tailored solutions (e.g. refinancing, date changes)
- Record all interactions and outcomes accurately in the system
- Escalate unresolved cases to the field or legal team as needed
- Meet individual monthly recovery targets and support team objectives
Collections Operations:
- Monitor assigned portfolio and prioritize accounts based on delinquency stage
- Work closely with field agents, soft/hard collection teams, and supervisors
- Assist in identifying high-risk accounts for early intervention
- Maintain clear documentation for audit and compliance purposes
Customer Relations & Communication:
- Engage with clients in a respectful and professional manner at all times
- Understand client challenges and suggest realistic payment options
- Educate clients on the importance of timely payments and consequences of default
- Build positive rapport to encourage long-term financial discipline
Requirements:
- Experience in debt recovery, customer service, or tele sales is an advantage
- Strong interpersonal and negotiation skills
- Fluent in English (Luganda or other local languages is a plus)
- Tech-savvy and familiar with CRM or collection software is a plus
- Highly organized, self-motivated, and target-oriented
Salary & Benefits:
- Gross monthly salary: UGX 618,000 – 2,00,000 (based on experience)
- Excellent performance-based bonus system
- Covered communication & transport allowances
- Opportunities for professional growth
Join a dynamic fintech company that’s transforming how people access and manage credit in Uganda!
Apply now and become part of our results-driven team!
How to Apply:
All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
