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1 week ago

Job Summary

AKSO GROUPS UGANDA LIMITED on behalf of its valued client wishes to recruit self-driven and competent Ugandan females and Nigerian Customer Service Representatives to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

  • Minimum Qualification:Certificate
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

·         Generate sales leads

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid, and complete information by using the right methods/tools

·         Meet personal/customer service team sales targets.

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·         Keep records of customer interactions.

·         Follow communication procedures, guidelines, and policies

·         Take the extra mile to engage customers.


Requirements and Skills:

  • Must have an account on different social media platforms such as Facebook, Instagram, Twitter, Youtube, LinkedIn, snap chat, and Tiktok among others
  • Good experience using Whatsapp
  • Candidates must have proof of shared selfies on social media and collect lots of views times, likes, or retweet
  • Have considerable fans or followers on social media
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma or Certificate.


Salary and Benefits

•         400,000/ - 800,000/ per month Gross (based on popularity)

•         Lunch offered every working day


Note: Nigerians are also encouraged to apply


Deadline: 10th December 2022



How to Apply:

All suitably qualified and interested candidates should send their applications including an updated CV and cover letter through Brightermonday Portal by Clicking on the 'Apply Now ' section




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