Customer Care Officer

Required Qualifications:

• Bachelor’s degree in marketing, Communications, Journalism or related disciplines from recognized institutions.
  

Customer/Client Experience

• Manage the front desk office/reception area of the Hospital as per the Hospital guidelines.
  
• Take charge of the outpatient flow to ensure a smooth service experience for each client. In collaboration with the Clinical team, engage each client in the different service points to understand their needs and regularly update them about the progress of services, the expected turnaround time, and guide them on what needs to be done for their visit.
  
• Coordinate incoming and outgoing phone calls and maintain records of calls made and received in line with the Hospital Guidelines.
  
• Verifying patient bookings upon arrival.
  
• Receive, register, and direct Patients and visitors to relevant offices in line with Departmental Guidelines.
  
• Provide information about the Hospital services in line with the existing Hospital’s policies and procedures
  
• Ensure that all customer service surveys are effectively conducted.
  
• Make regular visits to the inpatient ward, assess for client satisfaction, identify any service challenges, and ensure that the challenges encountered are addressed.