Senior Officer – Recoveries

Requirements

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• Bachelor’s Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
  
• 4 years’ experience in a Financial Institution with at least 1 – 2 years’ experience in credit approval & structuring, credit administration and debt recovery.
  
• Credit administration and credit analysis skills are an added advantage.
  
• Thorough understanding of the Bank’s Credit policies.
  
• Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality.
  
• Basic understanding of the legal framework.
  
• High standards of performance and Control of Quality
  
• Leadership, management (Initiative, decision making, dispute resolution, good customer service, very good negotiation skills).
  

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• Manage recoveries on the written off accounts under retail Banking.
  
• Make collection calls and/or conduct field visits.
  
• Develop repayment plans on customers’ financial situation and advise customers on alternative repayment options.
  
• Resolve and provide customer service regarding loan related matters. Communicate and follow up effectively with customer queries, disputes etc.
  
• Process customer instructions within set TAT guidelines.
  
• Issue repayment reminders and /or demand notices.
  
• Updating customer files.
  
• Enlist the support of the Manager- Remedial & Recoveries-Retail to resolve more complicated loan matters and identify root causes of non-payment.
  
• Prepare and Present cases to ICC that are within the mandate of ICC.
  
• Refer matters to Legal in a timely manner when turnaround of a payment plan of a written off facility is breached or not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner and within set procedures to minimize losses & negative publicity (reputational risk).
  
• Process release of securities for accounts that have been paid off.
  
• Support the Collection Support officer in Following up on Insurance claims and related documentation.
  
• Recommend accounts to be outsourced to our external debt collectors for unsecured loans and litigation depending on the matter.
  
• Creating awareness to other bank staff on portfolio management.
  
• Initiate and follow up the foreclosure process within the guidelines of the Foreclosure and manage property acquired as a result of foreclosure.
  
• Deal with stake holders eg Auctioneers & Bailiffs, External Lawyers and External Debt Collectors.
  
• Any other duty as advised.