Relationship Manager - Public Sector

Qualifications

• Bachelor's Degree in a related field is required
  
• Professional qualifications in a related field are an added advantage
  
• Master's Degree in related field is an added advantage
  
• A minimum of 7 years' experience in Relationship Management & Customer Engagement, Business development and portfolio growth, Banking operations/shared services, Governance controls and Risk management.
  

• Growth of the Corporate deposit book as per the set organizational targets & ALCO guidelines through growth of current accounts/collection business as well as Debt and Trade opportunities from the Public Sector.
  

• Prepare customer sales coverage plans to ensure that each customer relationship is managed according to the KCB Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
  

• Management of ongoing relationships with existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank.
  

• Understand the Public Sector requirements and decision makers (maintain database of key Public Sector stakeholders), structure solutions, implement and monitor the customer experience.
  
• Provide specialist sector information & governance as well as conducting training on the structure and workings of the Public Sector to the Business, Credit, Risk & Compliance Teams in the Bank.
  

• Champion strategic partnerships and social visibility of the KCB Brand in the Public Sector space
  

• Ensure 90% digital migration of the assigned portfolio and as feasibly as possible, digitize their customers journeys to promote the cashless and self-serve solutions of the Bank.
  

• Maintain a dairy of key Public Sector events & activities that would present viable business and value chain opportunities for KCB Bank.
  

• Coordinate and support the branches in running effective Public sector sales activations, generating leads and dealing with queries and complaints.
  

• Any other official duties that may be allocated from time to time by management.