Relationship Manager — Public Sector
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Job summary
The purpose of the role is to build and manage rapport with Public Sector clients. The key responsibility is developing and leveraging Public Sector relationships to grow the Corporate Banking Assets and Liabilities base. The specific activities are new customer acquisition, existing customer retention, and income generation from the sales of the Bank's products.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
7 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Reports to (Title of Line Manager), Head of Corporate Banking
Function/Division Corporate Banking
JOB PURPOSE
The purpose of the role is to build and manage rapport with Public Sector clients. The key responsibility is developing and leveraging Public Sector relationships to grow the Corporate Banking Assets and Liabilities base. The specific activities are new customer acquisition, existing customer retention, and income generation from the sales of the Bank's products.
KEY RESPONSIBILITIES
o Growth of the Corporate deposit book as per the set organizational targets & ALCO guidelines through growth of current accounts/collection business as well as Debt and Trade opportunities from the Public Sector.
o Prepare customer sales coverage plans to ensure that each customer relationship is managed according to the Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
o Management of ongoing relationships with existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank.
o Understand the Public Sector requirements and decision makers (maintain database of key Public Sector stakeholders), structure solutions, implement and monitor the customer experience.
o Provide specialist sector information & governance as well as conducting training on the structure and workings of the Public Sector to the Business, Credit, Risk & Compliance Teams in the Bank.
o Champion strategic partnerships and social visibility of the Brand in the Public Sector space
o Ensure 90% digital migration of the assigned portfolio and as feasibly as possible, digitize their customers journeys to promote the cashless and self-serve solutions of the Bank.
o Maintain a dairy of key Public Sector events & activities that would present viable business and value chain opportunities for the Bank.
o Coordinate and support the branches in running effective Public sector sales activations, generating leads and dealing with queries and complaints.
o Any other official duties that may be allocated from time to time by management.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
a. Academic & Professional
Particulars Detail Specific Field or Qualification Need Type
Education Bachelor's degree RQ
Professional Qualifications AA
Master's Degree AA
b. Experience
Total Minimum No of Years Experience Required 7 Years
Detail Area Minimum No of Years Need Types
Experience Area 1 Relationship Management &Customer Engagement 3 ES
Experience Area 2 Business development and portfolio growth 4 ES
Experience Area 3 Banking operations/shared services 5 ES
Experience Area 4 Governance controls and Risk management 5 ES
How to Apply:
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