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Receptionist

BondRich Advisory Group Ltd

Admin & Office

Recruitment UGX Confidential
New
6 days ago

Job Summary

The Receptionist will be the first point of contact for guests, providing them with outstanding service and ensuring a smooth check-in and check-out process.

  • Minimum Qualification : Bachelors
  • Experience Level : Entry level
  • Experience Length : No Experience/Less than 1 year

Job Description/Requirements

The Receptionist will be the first point of contact for guests, providing them with outstanding service and ensuring a smooth check-in and check-out process. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.

Key Duties and Responsibilities
• Greet and welcome guests as they arrive at the hotel.
• Check-in and check-out guests efficiently while maintaining a high level of customer service.
• Answer and direct phone calls, handle inquiries, and provide information about the hotel, available services, and local attractions.
• Manage reservations, including cancellations and modifications.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Address and resolve guest complaints and issues promptly and professionally.
• Maintain a clean and organized front desk area

Qualifications, Skills and Experience
• Bachelors Degree, Diploma or equivalent in a business related field. Additional education in hospitality management is a plus.
• Proven experience as a receptionist or in a similar role within the hotel industry.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Friendly and professional demeanor with a customer-oriented approach.
• Ability to work flexible hours, including weekends and holidays.

Application procedure
Interested candidates are invited to submit their CV and a cover letter detailing their suitability for the role to jobs@bondrichadvisorygroup.com 
Bondrich Advisory Group and our client are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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