People Operations Associate
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Job summary
We are seeking a motivated and detailed oriented People Operations Associate who will own end-to-end HR processes and serve as a trusted advisor to managers and employees. He/She will drive process improvements, ensure compliance, and deliver data-driven insights to enhance the employee experience.
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
6 years
Job descriptions & requirements
- Location: Kampala (Uganda)
Expected Start Date: April 1, 2026
Apply by: March 19th, 2026 applicants are encouraged to state their interest early. We will conduct interviews on a rolling basis.
About Numida:
There are 20 million micro and small businesses (MSBs) across Africa and traditional financial services are failing them.
Numida’s vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.
We build digital financial services to enable ambitious small business owners in Africa to realise their potential, enabling them to comfortably support their families and grow their communities. We started by building the best working capital loan product in the market, available to financially excluded small businesses. That means instead of borrowing from unregulated informal lenders or family or friends, business owners apply via the Numida app in minutes, and receive capital within a day.
Since 2021 we've provided more than $120 million in working capital to 90k+ businesses in East Africa, and we are excited to do more to serve this $5 billion market. We are Uganda’s first and only YC-backed startup and are also backed by world class investors such as Serena Ventures, Onafriq, Breega, and 4Di Capital.
In 2025, Numida was recognized by the Financial Times as the 17th fastest growing company in Africa, and by the World Economic Forum and as a Technology Pioneer. Find out more at https://numida.com.
About the role:
We are seeking a motivated and detailed oriented People Operations Associate who will own end-to-end HR processes and serve as a trusted advisor to managers and employees. He/She will drive process improvements, ensure compliance, and deliver data-driven insights to enhance the employee experience.
This role requires a combination of operational excellence, strategic thinking, and a passion for building a people-centered culture.
Responsibilities:
HR Operations and Administration
- Own and optimize HR workflows, ensuring efficiency, accuracy, and compliance across HRIS and documentation systems.
- Track and report on HR metrics (turnover, headcount, leave utilization) and provide actionable insights.
- Support payroll and benefits administration, monitor market trends, and assist in compensation benchmarking.
- Lead onboarding and orientation programs to ensure a smooth and engaging experience for new hires.
Employee Relations and Engagement
- Maintain confidentiality while handling complex employee relations matters (e.g., misconduct, disputes, dismissals).
- Mediate low-complexity conflicts and support wellness, recognition, and DEI initiatives.
- Conduct employee surveys, analyze feedback, and recommend actions to improve engagement, satisfaction, and retention.
- Partner with the People team to design and implement initiatives that foster motivation, inclusion, and belonging.
Talent Acquisition and Career Development
- Lead full-cycle recruitment for mid to senior-level roles, including job descriptions, postings, interview coordination, reference checks, and offer letters.
- Support managers and employees in performance management, career planning, and learning & development programs.
- Identify skill gaps and assist in designing learning initiatives to enhance individual and organizational capability.
Performance Management and HR Analytics
- Coordinate performance review cycles, including appraisal processes and goal tracking.
- Lead OKR audits and ensure adherence to internal performance standards.
- Analyze HR data to inform business decisions and support reporting requests with accuracy and autonomy.
Leadership Contribution
- Acts as a trusted HR business partner to team leads, providing guidance on people management, employee relations, and team development.
- Facilitates performance review cycles, coaches managers on feedback delivery, and ensures alignment with organizational goals.
- Identifies skill gaps across teams, scopes learning objectives, and proposes engaging training and development initiatives.
- Anticipates organizational needs during periods of change, supporting strategy execution, workforce planning, and change management initiatives.
Your Profile:
Core Competences Required:
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 6+ years of experience in HR/People Operations, preferably in a fast-paced or high-growth environment.
- Experience handling confidential and sensitive employee matters.
- Demonstrated ability to drive HR process improvements and contribute to organizational culture initiatives.
- Strong understanding of the Uganda labor market and current HR compensation & benefits trends.
- Highly confidential, with the ability to handle sensitive information and employee situations considerately.
- Excellent stakeholder relationship management skills, with the ability to build trust and collaborate across all levels of the organization.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Ability to work successfully in a high-activity, fast-paced environment.
- Capacity to develop, implement, and maintain basic HR structures, processes, and procedures.
Nice to have’s
- Experience using advanced HRIS systems or analytics tools to generate reports and insights.
- Exposure to implementing employee engagement, wellness, or recognition programs in a corporate or fintech environment.
- Experience using Google Workspace tools (e.g., Google Forms, Sheets, Docs) to manage HR processes.
- Familiarity with HR process improvement, or organizational change initiatives.
- Prior experience working in a fast-paced, high-growth, or startup environment.
- Knowledge of international HR best practices or labor standards beyond Uganda’s labor laws.
- Multilingual skills or experience working in a multicultural workforce.
Why Join Numida:
At Numida, you’re not just joining a fintech company - you’re joining a movement to transform financial services for millions of small business owners across Africa. We are values-driven and foster a culture of innovation, inclusivity, and continuous learning in service of our vision and mission. You’ll receive competitive compensation, a flexible hybrid and collaborative work environment, equity and professional development opportunities.
Please express your interest in this opportunity by submitting your application through this form:https://docs.google.com/forms/d/e/1FAIpQLSeJuqLhtdH0mzTdjZrCkPXI7XJF6Op6BpXH8aEet3RAiOBdqg/viewform
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