Operations Manager

Leadership & Team Management

• Lead and manage employees across the business.
• Train, mentor and evaluate staff performance.
• Build a disciplined, accountable and high-performing team.
• Set clear performance expectations and ensure they are consistently met.
• Address poor performance, misconduct, absenteeism and disciplinary issues promptly and professionally.
• Develop staff schedules, allocate responsibilities and ensure adequate staffing at all times.
• Foster a positive, respectful and performance-oriented workplace culture.

Operations Management

• Oversee all daily operations of the car wash and detailing centre.
• Ensure all services meet RamosMAX’s high quality standards.
• Implement, and continuously improve Standard Operating Procedures (SOPs).
• Monitor workflow to maximize efficiency and minimize downtime.
• Ensure proper maintenance of equipment, machinery and facilities.
• Maintain a clean, safe and organized working environment.

Customer Service

• Ensure every customer receives exceptional service.
• Resolve customer complaints quickly and professionally.
• Build and maintain strong relationships with individual and corporate clients.
• Monitor customer satisfaction and implement improvements where necessary.

Inventory & Procurement

• Monitor inventory levels of chemicals, consumables, equipment and uniforms.
• Prevent wastage, misuse and stock losses.
• Coordinate procurement and maintain strong supplier relationships.
• Ensure timely replenishment of stock.

Sales & Business Development

• Support marketing campaigns and promotional activities.
• Monitor sales performance against targets.

Quality Assurance

• Conduct quality inspections.
• Ensure all detailing and washing services meet company standards.
• Train staff on quality improvement and best practices.
• Monitor service turnaround times and customer feedback.

• Safeguard company assets and maintain accurate operational records.
• Oversee implementation of company policies and procedures.

Reporting

• Prepare daily, weekly, and monthly operational reports.
• Analyse key performance indicators (KPIs) and recommend improvements.
• Report directly to the Managing Director and provide regular updates on business performance.

Leadership Expectations

RamosMAX is looking for a leader who commands respect through professionalism, discipline and results. This is not a role for someone who avoids difficult conversations or hesitates to enforce standards.

The successful candidate should:

• Lead with confidence, integrity and consistency.
• Hold employees accountable for performance and behaviour.
• Be decisive and willing to make difficult decisions in the best interests of the business.
• Maintain high standards without compromise while treating all employees fairly and respectfully.
• Promote a culture of ownership, teamwork, discipline and continuous improvement.
• Demonstrate resilience, initiative and excellent problem-solving skills.
• Have zero tolerance for dishonesty, negligence, theft, or misconduct.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section