Loan Collection Officers

Required Qualifications & Skills

·        Bachelor’s degree/Diploma in Business related courses.

·        Certificate in Law will be an added advantage

• Review the delinquent portfolio thoroughly to ascertain the causes of the default and recommend timely remedial action.

• Classify the existing and future delinquent accounts into Watch, substandard, Loss and written- off as a way of providing suitable remedial action for each category.

• Identify, review and assign loan accounts to external debt collectors upon approval and monitor the closure of such accounts by the court bailiffs.

• Manage the Portfolio at risk (PAR) of top big loans in your division and ensure it is managed within the institutional acceptable levels.

• Provide proactive initiatives intended to minimize the number of loans being classified under loss category which affects the NBV.

• Where the accounts have been identified as non-performing, immediately initiate recovery proceedings in close coordination with Manager Loan Collections, Legal department and external debt collectors.

• Plan, coordinate with branch management and Implement recovery of written off and non-performing loans in line with Bank’s policy and procedures guidelines.

• Prepare and submit timely reports with clear recommendations on all cases directly under your supervision to Manager Loan Collection or the Division Manager.

• Mentor, coach and build capacity of all field staff on the best practices in recovery and management of delinquent loans.

• Negotiate with Debtors and ensure that the Debtors repay the bad debts at the lowest cost to the Bank.

• On board and manage the performance of the external debt collectors and ensure timely submission of monthly status reports

• Ensure branches are conducting regular delinquency meetings to discuss non-performing loans and provide timely remedial actions.