IT SUPPORT TECHNICIAN ( UGANDA NATIONALS)

On behalf of our client, we are seeking a highly experienced  IT Support Technician is a critical responsible for hands-on daily execution of all Information Technology and communication systems. The ideal candidate will ensure the reliable operation, security, and integrity of the company's hardware, software, network infrastructure (LAN/WLAN), servers, and surveillance systems. This role requires a high degree of technical skill, problem-solving ability, and excellent communication.

Qualifications

1. Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
   
2. Experience: Minimum of 3-5 years of experience in a similar hands-on IT support and administrative role.
   
3. Networking: Strong knowledge of TCP/IP, DNS, DHCP, VPNs, LAN/WLAN protocols, and firewall management.
   
4. Operating Systems: Proficiency in managing Windows Server environments and common desktop operating systems (e.g., Windows 10/11, macOS).
   
5. Backup Solutions: Proven experience with enterprise-grade backup software and recovery procedures.
   
6. Security: Basic knowledge of cybersecurity best practices and experience managing anti-virus/anti-malware solutions.
   
7. Soft Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Responsibilities
1. Network and System Administration

• Network Management: Design, configure, maintain, and troubleshoot the company’s Local Area Network (LAN) and Wireless Local Area Network (WLAN) infrastructure, including routers, switches, and access points.
  
• Firewall & Security: Implement, manage, and monitor firewall and security systems to protect the corporate network from internal and external threats.
  
• Server Management: Install, configure, and maintain all corporate servers (e.g., domain controllers, file servers, application servers) ensuring optimal performance and stability.
  
• CCTV & Surveillance: Design, set up, and maintain the CCTV surveillance system, ensuring proper camera functionality, recording, and storage.

2.  Data Management and Security

• Data Backup & Recovery: Establish, implement, and routinely test comprehensive server backup and recovery procedures to minimize data loss risk.
  
• Email Backup: Manage and maintain email backup and archiving solutions to ensure regulatory compliance and data availability.
  
• Disaster Recovery: Develop and maintain a Disaster Recovery Plan for critical IT systems.

3.  End-User Support and Hardware

• Software & Hardware Deployment: Install, configure, and maintain operating systems, proprietary software, and standard applications on all end-user workstations.
  
• Peripherals Management: Install, configure, and troubleshoot printers and other office peripheral devices.
  
• Technical Support: Provide first and second-level technical support to all staff, resolving issues related to hardware, software, network access, and email.

4. Strategy and Procurement

• Provide technical input for future IT strategy and budgeting.
• Manage IT asset inventory and vendor relationships for procurement of new hardware and software.