All heads of departments.
General Manager, Marketing Manager, Head of Housekeeping, F&B manager
We are looking for a responsible Front office manager who will be in charge of our reception area٫ acting as our company's ‘face’ and ensuring our visitors are properly welcomed.
Must should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. Needs be able to deal efficiently with complaints and have a solid customer service approach.
As the first face our visitors see when they enter our establishment, a Front Office Manager must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.
- Undergraduate degree in management or related field or equivalent.
- 2+ years post qualification in a similar or related position in the Hospitality industry.
- Proven ability to work under pressure
- Attention to detail
- Ability to be a pro-active and positive team member
- Computer literate
- Good interpersonal skills
- Excellent written and oral communication skills
- Ability to handle confidential information professionally
- Honest and of impeccable integrity.
- Prompt and accurate preparation of daily revenue and cost reports.
- Excellent leadership and team-building skills
- Excellent computer skills including Microsoft Office (Word, PowerPoint, Outlook, and Excel)
- Coordination between relevant Heads of Departments
- Timely and accurate preparation of the unit’s daily reports to enable management access and monitor performance.
- Timely preparation of the unit’s budget.
- Efficient management of the Front Office team
- Promotes 100% guest satisfaction throughout the property. Instills the 100% guest satisfaction objective to hourly associates.
- Ensures that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.
- Staff in Front Desk
- Sales & Catering
- Security and Engineering
- Food and Beverage
- Hotel guests
- Tour companies, influencers, and company representatives
All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section