Job Summary

We are looking for a responsible Front office manager who will be in charge of our reception area٫ acting as our company's ‘face’ and ensuring our visitors are properly welcomed.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Reporting Line: 

General Manager


Directly supervises: 

All heads of departments. 


Liaises with: 

General Manager, Marketing Manager, Head of Housekeeping, F&B manager 


Job Summary:

We are looking for a responsible Front office manager who will be in charge of our reception area٫ acting as our company's ‘face’ and ensuring our visitors are properly welcomed.


Must should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. Needs be able to deal efficiently with complaints and have a solid customer service approach.


As the first face our visitors see when they enter our establishment, a Front Office Manager must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.


Qualifications:

Education: 

  • Undergraduate degree in management or related field or equivalent.


Experience: 

  • 2+ years post qualification in a similar or related position in the Hospitality industry. 


Personal attributes: 

  • Proven ability to work under pressure
  • Attention to detail
  • Ability to be a pro-active and positive team member
  • Computer literate
  • Good interpersonal skills
  • Excellent written and oral communication skills
  • Ability to handle confidential information professionally
  • Honest and of impeccable integrity.


Performance Criteria:

  • Prompt and accurate preparation of daily revenue and cost reports.
  • Excellent leadership and team-building skills
  • Excellent computer skills including Microsoft Office (Word, PowerPoint, Outlook, and Excel)
  • Coordination between relevant Heads of Departments 
  • Timely and accurate preparation of the unit’s daily reports to enable management access and monitor performance.
  • Timely preparation of the unit’s budget.
  • Efficient management of the Front Office team


Guest Satisfaction

  • Promotes 100% guest satisfaction throughout the property. Instills the 100% guest satisfaction objective to hourly associates.
  • Ensures that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.


KEY RELATIONSHIPS

Internal: 

  • Staff in Front Desk
  • Transportation
  • Reservations
  • Sales & Catering
  • Security and Engineering 
  • Food and Beverage
  • Accounting


External: 

  • Hotel guests
  • Tour companies, influencers, and company representatives


All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section



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