Debt Collection Agent
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Job summary
The purpose of a Debt Collection Agent in a microfinance company is to support portfolio quality by engaging customers through outbound communication, facilitating timely repayments, negotiating payment arrangements where appropriate, and ensuring compliance with company policies and regulatory requirements.
Min Qualification:
Diploma
Experience Level:
Internship & Graduate
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
· The successful candidate will be responsible for:
- Conduct outbound collection calls customers across various stages of delinquency.
- Remind customers of outstanding obligations and encourage timely repayment.
- Negotiate repayment arrangements and follow up on agreed commitments.
- Maintain accurate records of customer interactions, payment commitments, and collection activities.
- Investigate and resolve customer concerns related to outstanding balances and repayment obligations.
- Escalate complex or sensitive cases to the appropriate departments for further action.
- Ensure adherence to company policies, procedures, and ethical collection practices.
- Collaborate with internal teams to support portfolio performance and recovery efforts.
How to Apply:
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