H
Customer Service Reservations Agent
Job summary
support the Hilton Hotels and Resorts will work with trend data to respond to Guest and customer enquiries so to develop strong relationships
Experience Level:
Experience Length:
Job descriptions & requirements
Duty Station: Kampala, Uganda
Job Number: HOT029AA
About Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the companys flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
Job Summary: The Reservations
Agent will support the Hilton Hotels and Resorts will work with trend data to
respond to Guest and customer enquiries so to develop strong relationships and
maximise revenue opportunities.
Key Duties and Responsibilities:
Manage telephone, fax and email enquiries in a
prompt and professional manner and in accordance with company standards
ensuring accuracy and attention to detail at all times
The incumbent will understand seasonal and
historical trends and work within them to ensure maximum occupancy and average
room rates
Produce quotations and written confirmation to all
clients
Identify new contacts, develop sales leads, and
respond to sales opportunities in order to maximise revenue.
Actively monitor customer satisfaction regularly and
resolve any outstanding issues to ensure future business.
Ensure bookings are guaranteed and no show
charges/late cancellation charges are applied where appropriate
Maintain a thorough understanding of hotel
facilities and processes, and contribute to a culture of high quality standards
for relationship building, customer service, selling techniques, and billing
and processing contracts.
Qualifications, Skills and
Experience:
The applicants for the Hilton Hotels & Resorts
Reservations Agent should preferably have experience in the Reservations
function within the hotel/leisure sector
Proven sales experience within the hotel/leisure
sector is desired
Excellent organisational and administration skills
Excellent communication skills
Positive attitude
Show commitment to delivering a high level of
customer service
Good telephone etiquette
Computer literacy and IT skills
Excellent grooming standards
Working knowledge of the hotel property management
systems is desired
Job Benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the worlds leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
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