Corporate IT Manager

Duties and Responsibilities

IT Operations & User Support

• Lead large IT projects, including the design and deployment of new IT systems and services in all properties.
  
• Facilitate the smooth delivery of all projects, enhancements and support delivery by the team.
  
• Maintain organizational effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing IT solutions.
  

• Monitor performance of IT systems to determine cost and productivity levels and make recommendations on improving IT infrastructures.
  
• Ensure smooth operation and maintenance of IT systems and equipment across all properties.
  
• Provide first-line technical support to staff and guests, ensuring timely resolution of issues.
  
• Oversee user access management, including account activations, deactivations, and security protocols in all the properties
  
• Oversee and manage transaction-based applications (PMS, POS, Payroll) and ensure access control compliance.
  
• Conduct regular data integrity checks, system restore tests, and security updates.
  
• Implement controls and maintain antivirus software, ensuring workstations are secured and up to date.
  
• Organize and store IT media, documentation, and system records for reference.
  
• Conduct regular systems audit
  
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
  

Infrastructure Management, Security & Systems Enhancement

• Follow up on IT equipment repairs and replacements, ensuring minimal operational downtime.
  
• Oversee daily data backup procedures and report any exceptions.
  
• Maintain updated documentation of IT assets, software configurations, and security measures.
  
• Enforce IT security best practices to safeguard company and user data.
  
• Troubleshoot and resolve hardware and software issues on workstations, servers, and peripherals.
  
• Install, configure, and maintain licensed software in compliance with IT policies.
  
• Support specialized IT systems, including Strum TV, POS workstations, and digital marketing tools.
  
• Collaborate with revenue-generating departments (F&B, Spa, MICE) to develop digital strategies.
  

Training & Documentation

• Provide IT training for employees to improve digital literacy and system efficiency.
  
• Document and enforce IT operational procedures, ensuring consistent policy adherence.
  
• Develop user guides and conduct training sessions on key IT applications.
  

Financial Management / Budget/ Costs and Assets

• Oversee the management and allocation of the IT Budget.
  
• Monitor and measure staff productivity in order to control resource planning in alignment with revenue streams.
  
• Assists in preparing and monitoring yearly operating and expenditure budgets ensuring controllable expenses are managed to achieve or exceed budgeted goals.
  

Structure, Systems, Procedures and reports

• Ensure that all standard IT manuals, policies and procedures within the property are up to date and available always and verify compliance with all IT policies and procedures ensuring continuous improvement to exceed guest expectations.
  
• Monitor the quality of guest service and ensure positive experience for the guests in the hotel.
  
• Responsible for the management, operation and the staffing of the entire IT Team in all the properties
  
• Supply relevant information to other departments to assist them in planning and running their departments.
  
• Provide required reports on time.
  
  

Additional Responsibilities

• Dress according to requirements, ensuring a high standard of personal appearance and hygiene.
  
• Approach the clients in a pleasant, courteous and professional way.
  
• Ensure that all Health and Safety measures are in line with the hotel’s standards
  
• Assist Risk Controller to investigate safety and security of the hotel
  
• Be flexible in working hours and shifts in line with business requirements.
  
• Ensure clear understanding and execution of the hotel credit policy.
  
• Take professional pride in your work.
  
• Keep up to date with the latest developments in your field and update your skills if required.
  
• Develop and maintain effective work relationships with colleges/other departments.
  
• Keep your work environment clean

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