Branch Operations Manager

Knowledge , Expertise & Qualification:

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
  

• Knowledge of the Bank's products, services and policies including standard tariffs.
  

• A good understanding of overall Retail goals & objectives, including the branch's objectives growth of sales, cost control and income contribution
  

• A working knowledge of the procedure manuals
  

• First degree or diploma or relevant experience in a front-line banking environmentsales/marketing/service
  

Operational Rigor and 40%Compliance     

• Print and review daily systems reports. Allocate report sections to the correct departments for follow-up.
  

• Reconcile internal and P&L accounts and submit to branch manager for sign-off.
  

• Monitor daily cashier differences by reviewing the systems reports and raising any issues identified with the Branch Manager.
  

• Compile a monthly summary of the cash differences for the Branch Manager.
  

Business and Sales 15%Management:      

• Deputize the Branch Manager and handle all business related matters in the absence of the Manager
  

• Champion the Leads sales drive of the operations team in the branch.
  

• Obtain expense actuals from financial control on a monthly basis, compare against budgets and provide exception reports to the Branch Manager for action as well as summary reports for the Branch Manager to include in their performance dashboard reports.
  

People Management 30%

Outputs:

• Work closely with the Branch Manager as a key member of the branch leadership team
  

• Regularly discuss and review staff performance, development, training and resourcing issues with the Branch Manager
  

Provision of Customer Service-15%

Outputs:

• Deliver a fast and friendly service to customers through effective and efficient operations
  

• Ensure that the customer experience within the counter area is optimised, including overseeing queue issues and teller speed / service performance