RETAIL STORE MANAGER – SMARTPHONE SALES AND FINANCING

Key Responsibilities

Store Operations and Management

• Oversee the daily operations of the smartphone store and ensure smooth business operations.
• Develop and implement operational procedures to promote efficiency and accountability.
• Ensure the store is properly organized, presentable and adequately stocked.
• Monitor daily store activities and prepare regular operational reports for management.

Sales and Business Growth

• Develop and implement sales strategies to achieve monthly sales targets.
• Identify opportunities to increase smartphone sales and customer acquisition.
• Monitor sales performance and ensure the achievement of business targets.
• Build and maintain relationships with customers and other relevant business partners.
• Monitor market trends, competitor activities and customer preferences.

Smartphone Financing and Customer Management

• Oversee customer applications for smartphone financing and ensure all required documentation is properly completed.
• Ensure customer eligibility checks and financing procedures are followed in accordance with company guidelines.
• Monitor financed smartphone transactions and coordinate follow-ups on customer repayment obligations.
• Ensure customers receive accurate information regarding payment terms, instalments and financing conditions.
• Maintain proper customer records and protect confidential customer information.

Inventory and Asset Management

• Monitor smartphone stock levels and ensure accurate inventory records.
• Oversee the receipt, storage, issuance and sale of smartphones and accessories.
• Conduct regular stock reconciliations and report any discrepancies or losses.
• Ensure proper safeguarding of company stock, equipment and other assets.

Financial Management and Accountability

• Monitor daily sales transactions and ensure accurate recording of all payments received.
• Ensure proper cash handling, reconciliation and timely reporting.
• Monitor store expenses and operate within approved budgets.
• Maintain accurate financial and transactional records.

Staff Supervision and Customer Service

• Supervise, guide and evaluate store employees to ensure effective performance.
• Establish clear performance expectations and monitor individual and team targets.
• Address customer complaints and ensure timely resolution of service issues.
• Promote professionalism, integrity and accountability among store employees.

Qualifications and Experience

• Bachelor's degree or Diploma in Business Administration, Business Management, Sales and Marketing, Retail Management or a related field.
• At least 3 years of relevant working experience in retail operations, store management, sales management or a similar position.
• Experience in smartphone sales, electronics retail, consumer financing, asset financing or microfinance will be an added advantage.
• Demonstrated experience managing sales targets, inventory and operational processes.
• Experience supervising and managing a team.

  Salary
UGX 1,800,000 – 2,200,000 gross per month + performance bonus

Required Skills and Competencies

The ideal candidate should demonstrate:

• Strong leadership and team management skills.
• Excellent sales, negotiation and customer service skills.
• Good financial management and stock control abilities.
• Strong analytical, reporting and problem-solving skills.
• High levels of integrity, accountability and attention to detail.
• Ability to work independently and deliver results under minimal supervision.
• Good communication and interpersonal skills.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section