INTERNAL DEBT COLLECTOR (field role)
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Job summary
To ensure effective and timely collection of outstanding debts from customers, minimize financial risks, and support the sustainable growth of the Company by strictly implementing internal credit and debt collection procedures. The Internal Debt Collector is responsible for managing overdue accounts, negotiating repayments, and ensuring execution of the Company’s Debt Collection Protocol, including escalation to legal action when required. The role requires strong negotiation skills, field work, and a high level of responsibility.
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
POSITION OBJECTIVE and ROLE
To ensure effective and timely collection of outstanding debts from customers, minimize financial risks, and support the sustainable growth of the Company by strictly implementing internal credit and debt collection procedures. The Internal Debt Collector is responsible for managing overdue accounts, negotiating repayments, and ensuring execution of the Company’s Debt Collection Protocol, including escalation to legal action when required. The role requires strong negotiation skills, field work, and a high level of responsibility.
KEY RESPONSIBILITIES
1. Debt Collection Operations
2. Manage assigned portfolio of debtors
3. Contact customers (calls, visits, meetings) to collect outstanding payments
4. Negotiate repayment plans and ensure execution
5. Ensure maximum cash collection within the shortest time
6. Conduct regular farm visits to debtors. Verify: farm activity, assets, production status
7. Build pressure and secure payment commitments
8. Maintain accurate records of: communication with debtors, agreements and commitments, payment status
KEY PERFORMANCE INDICATORS (KPI)
- Financial KPI: % of collected debt (monthly target), speed of collection (days), and reduction of overdue portfolio.
- Operational KPI: number of debtor visits per week, number of agreements signed, % of cases successfully closed without legal escalation.
- Risk KPI: % of cases escalated to legal level
REQUIREMENTS
Experience
- Minimum 2+ years in debt collection/credit control/finance. Prefer: microfinance/bank recovery, FMCG credit control, ex-police / enforcement.
- Experience in field collection (very important)
- Experience working with agriculture / B2B clients (advantage)
Skills
- Strong negotiation and communication skills
- Ability to work under pressure
- Analytical thinking and problem-solving
- Basic legal understanding (contracts, claims)
Personal Qualities
- High level of responsibility
- Persistence and result orientation
- Ability to handle conflict situations
- Integrity and confidentiality
WORKING CONDITIONS
- Mix of: Field work (60–70%) and Office/reporting (30–40%)
- Regular travel to farms (Uganda regions)
How to Apply:
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