Human Resouce Manager

Job Title: Human Resource Manager

Department: Human Resources

Reports To: Managing Director / General Manager

Industry: Retail – Mobile Phones and Apparel

1. Job Purpose

The Human Resource Manager will be responsible for overseeing the company's human resource function, with a primary focus on recruitment, talent acquisition, workforce planning, and employee management across its two business segments: mobile phone sales and apparel retail.

The successful candidate will ensure that both business units are adequately staffed with competent employees, particularly within sales and marketing, while developing effective HR practices that support business growth, operational efficiency, and employee performance.

The role requires a proactive HR professional with strong recruitment capabilities and an understanding of the retail industry, preferably with experience in mobile phone retail or apparel sales.

2. Key Responsibilities

A. Recruitment and Talent Acquisition

• Oversee end-to-end recruitment activities to ensure timely staffing across both business segments.
• Develop and implement recruitment strategies to attract qualified sales and marketing professionals.
• Identify, source, screen, and interview candidates for various positions.
• Prioritise candidates with experience in mobile phone retail, apparel sales, and related consumer retail markets.
• Maintain a talent pipeline for current and future staffing requirements.
• Coordinate onboarding and induction programmes for new employees.

B. Workforce Planning and Management

• Work closely with departmental and business unit heads to identify staffing needs.
• Ensure adequate staffing levels across all retail outlets and business operations.
• Develop workforce plans aligned with business expansion and operational objectives.
• Monitor employee attendance, productivity, and staffing requirements.

C. HR Operations and Administration

• Develop and implement HR policies, procedures, and guidelines.
• Maintain accurate employee records and personnel documentation.
• Oversee employment contracts, leave management, and other HR administration activities.
• Ensure compliance with applicable labour laws and employment regulations.
• Support the development and implementation of effective HR systems and processes.

D. Performance Management and Employee Relations

• Develop performance management processes to drive employee productivity.
• Support managers in setting employee performance targets and conducting appraisals.
• Address employee relations matters and workplace concerns.
• Identify employee training and development needs.
• Promote a positive workplace culture that encourages accountability and performance.

E. HR Strategy and Business Support

• Provide strategic HR guidance to management.
• Align HR initiatives with the company's commercial and operational objectives.
• Prepare regular HR reports covering recruitment, staffing levels, employee turnover, and workforce performance.
• Support management in building a high-performing sales and marketing workforce.

3. Required Qualifications and Experience

• Bachelor's degree in Human Resource Management, Business Administration, Industrial Psychology, or a related field.
• Professional HR certification is an added advantage.
• At least 3–5 years of relevant HR experience, preferably in a retail or fast-paced commercial environment.
• Demonstrated experience managing end-to-end recruitment processes.
• Experience recruiting sales and marketing professionals is highly desirable.
• Familiarity with labour laws and HR best practices.

4. Required Skills and Competencies

• Strong recruitment and talent acquisition capabilities.
• Excellent interpersonal and communication skills.
• Strong organisational and workforce planning skills.
• Ability to manage multiple recruitment assignments simultaneously.
• Good understanding of retail operations and sales environments.
• Strong problem-solving and decision-making abilities.
• High levels of integrity, confidentiality, and professionalism.
• Ability to work independently and engage effectively with management and employees.

5. Key Performance Indicators (KPIs)

The Human Resource Manager will be evaluated based on:

• Timely fulfilment of recruitment requirements across both business segments.
• Quality and suitability of candidates hired.
• Employee retention and turnover rates.
• Effectiveness of onboarding and employee integration.
• Employee productivity and performance management.
• Compliance with HR policies and labour regulations.
• Accuracy and timeliness of HR reporting and administration.

6. Preferred Candidate Profile

The ideal candidate is a hands-on, commercially minded HR professional who understands the demands of retail operations and can proactively manage recruitment and workforce requirements.

Experience within mobile phone retail, electronics distribution, apparel retail, or fast-moving consumer retail environments will be a strong advantage.

The candidate should be comfortable working in a dynamic business environment where staffing needs can change frequently and where attracting and retaining strong sales talent is critical to business success.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section