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1 week ago

Job Summary

The Boutique manager will be accountable and responsible for the overall operations and the day-to-day running of the hotel. He/She will oversee all facets of the hotel, will ensure guest satisfaction, and enhance the hotel’s reputation among the guests.

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:5 years

Job Description/Requirements

 Education: Diploma in Hotel Management/Any Bachelor's degree 

Work experience:5+years 

Language skills: English 

Other Skills: Computer, digital & Social marketing skills 

Contract Type: Full-time, Fixed term 


Our client is a 10-bedroom B&B boutique nestled on one acre in the leafy Makindye Hill (200M from  Latitude zero). The boutique aims to cater to both business and family travelers, from consultants looking to find some quiet and homely setting to work to a tourist looking to experience Kampala and guests looking for some quiet time to catch up and unwind. Access is strict to guests only. 


Job Summary  

The Boutique manager will be accountable and responsible for the overall operations and the day-to-day running of the hotel.  He/She will oversee all facets of the hotel, will ensure guest satisfaction, and enhance the hotel’s reputation among the guests.  


We are seeking to recruit a professional and agile manager whose passion is hospitality, the individual should be able to  hold self-accountable since the owners are completely hands-off in the day-to-day management of the hotel, and personal drive will play a critical role in the success of the job holder 


To excel in this role, you must be approachable, pay attention to detail, enjoy interacting with people, and have excellent communication skills. Our ideal candidate will have experience in housekeeping or will have experience overseeing this department. Should have a high level of integrity and can work under minimum supervision. 


Duties and responsibilities  

  • Ensure hotel standards for housekeeping, safety, hygiene, and flawless guest service. 
  • Maintain the facilities at high standards, including ongoing development & improvement of the hotel and repairs through the provided third-party framework. 
  • Answer guest questions about hotel services and policies 
  • Monitoring hotel expenses and income to ensure hotel profitability while minimizing wastage.  
  • Organizing activities and assigning responsibilities to employees to ensure productivity. 
  • Resolving issues regarding hotel services, amenities, and policies. 
  • Overseeing housekeeping 
  • Managing staff. 
  • Collecting payments, & monitoring budgets. 
  • Keep track of the hotel’s financials 
  • Monitor staff performance, ensuring the hotel is running well and guests are happy 
  • Coordinate front-office and back-office activities and resolve any problems 
  • Set budgets and room rates, allocate funds and approve expenditures for various departments  
  • Proactively seek customer feedback and act on it with a sense of urgency  
  • Manage the digital assets of the company including social media 
  • Provide timely updates to the directors with strong recommendations on interventions. 


How to apply.

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Here' section

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