HEAD OF DEBT COLLECTIONS
Easy apply
New
Job summary
The Head of Debt Collections is responsible for leading and managing the company's entire debt recovery function. The role is accountable for developing collection strategies, improving recovery performance, reducing portfolio risk, ensuring compliance with company policies and applicable laws, and leading a high-performing collections team that co
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
1. Strategic Leadership
- Develop and implement a debt collection strategy.
- Establish collection objectives and recovery standards.
- Continuously improve collection processes to maximize recoveries and operational efficiency.
2. Operational Management
- Oversee all collection activities across field and office teams.
- Ensure timely follow-up on overdue accounts.
- Ensure proper allocation and management of debtor portfolios.
- Review difficult and high-value accounts and determine appropriate recovery actions.
3. Performance Management
- Monitor daily, weekly, and monthly performance.
- Conduct regular performance reviews with the team.
- Implement corrective action plans where performance falls below expectations.
- Prepare performance reports for executive management.
4. Team Leadership
- Train, coach, and mentor collections staff.
- Build a high-performance and results-driven culture.
- Ensure Team comply with company policies, ethical standards and collection procedures.
- Manage attendance, discipline, productivity and professional conduct.
5. Reporting and Analysis
- Prepare daily, weekly and monthly recovery reports.
- Present recovery performance to senior management.
- Maintain accurate departmental records and documentation.
6. Continuous Improvement
- Recommend policy changes that strengthen recovery performance.
- Benchmark collection performance against industry best practices.
Qualifications
- Bachelor's Degree in Business Administration or a related field.
Experience
- Minimum of 2 years' progressive experience in debt collections, credit management, or financial recovery.
- At least 3 years in a senior supervisory or management position.
- Demonstrated experience managing large collections teams and portfolios.
- Experience developing collection strategies and improving recovery performance.
- Relevant experience in debt collections, credit management, or financial recovery, with experience in the finance, fintech, or banking sector preferred
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
