Jibu

Franchise Support Associate (FSA)

Job Summary

Will be responsible for the performance of all franchisees within their cohort; including but not limited to franchise volumes sold and product portfolio development, franchise profitability, compliance with Jibu standards

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Work for a vibrant and fast-growing social impact company 

Position: Franchise Support Associate (FSA) 

Reports to: Country Director 

Contract Type: Fulltime 

Start date: As Soon As Possible 


Position Summary 

Jibu is looking for a Franchise Support Associate who will be responsible for the performance of all franchisees within their cohort; including but not limited to franchise volumes sold and product portfolio development, franchise profitability, compliance with Jibu standards. Furthermore, the Franchise Support Associate is responsible for all support requests from the Franchisee to JibuCo and has to achieve a quick turnaround time for all tickets. 


Position Details 

Franchise Performance: 

Ensure the high performance of all Franchises in the cohort to 

● Achieve monthly sales targets for water and LPG 

● Consistent volume growth 

● High territory penetration 

● Growing retailer network 

● Ensure due and timely payment of all bills (and arrears) 

● Profitability 

● Performance reporting and analysis 


Franchise Compliance 

Supervise and monitor the Franchisee and their staff to ensure compliance with all Jibu Pillars and Standards, but especially: 

● Customer Experience requirements 

● Production and Quality Standards 

● Territory guidelines 

● Price compliance 

● other Brand critical compliance (e.g. Taxation and Regulation)


Franchise issue resolutions 

● Develop strong relationships with Jibu franchisees and a deep understanding of their challenges and strengths 

● Frequent contact with all Franchisees in the cohort and timely and effective problem solving and full closure of all support requests 


Franchisee engagement and coaching 

● Participate in training and development of Franchisees and their support staff 

● Plan and manage reports and evaluations between Jibuco and Franchisees 

● Conduct regular audits of franchisees to ensure adherence to Jibu standards 


Team engagement and company growth 

● Be a supportive, dynamic, and flexible team member 

● Do not wait to be assigned for a task but hunt for opportunities to bring improvements and support others 

● Be honest, reliable, and dedicated 

● Bring the energy and stamina to go far with Jibu and join us in building a unique success story Job Qualifications 


Minimum Experience Requirements: 

● Previous experience working in sales 

● Account relationship manager or a track record of managing client relationships

● Strong project management and operations skills 

● Must be proven as reliable, consistent, performance-driven 

● Accustomed to working against and achieving targets 


Preferred Experience Requirements: 

● Franchise experience a plus 

● Experience working in a multi-unit business environment is a plus 

● Experience working in a social enterprise or a startup is a plus 

● Fluency in Luganda and other local languages is a plus 


Personality Type 

We do not look for long CVs, we look for a candidate with the right attitude, hunger for success, and talent. 

● A self-starter and initiator with an intrinsic motivation to perform 

● Highly motivated to Get Things Done in an autonomous and independent matter

● Strong entrepreneurial and business instincts 

● Proficiency with Microsoft Office suite including Excel, Word, and Powerpoint 

● Perfect written and spoken English and knowledge 

● Motivated to leverage intelligent design for scalable impact 

● People and social skills to maneuver difficult conversations, negotiate with business partners

● Able to represent the Jibu Brand and comfortably communicate decisions from managements to the franchise network 


To Apply 

Apply using the link at the 'Apply Here' section to fill out the application form.


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