Field Agent

Job title: Field Agent 

Reporting to: Assistant Collections Manager  

Working hours: 0800-1730, Monday-Friday; 0800– 1400 Saturday.  Location: Countrywide  

Company Introduction  

4G Capital is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in  SubSaharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform.  

Company Purpose: To Unlock Human Potential for Good  

Company Mission: To Grow Business with Capital and Knowledge  Company Vision: The first choice for MSME growth in Africa  

Purpose of the position  

4G Capital Field Agents are responsible for managing delinquent customer portfolios and recovering any overdue monies in line with 4G Capital policies.  

The Field Agents report to the Assistant Collections Manager.  

Responsibilities & Duties  

• Ensure all accounts are worked upon.  
• Following up and close out on all defaulted accounts  
• Investigate and resolve any customer queries and complaints.  
• Achieve the monthly collection targets.  
• Perform field visits and submit reports/action plans to recover debt.  
• Work closely with the units and the call centre on the bad debt portfolio  
• Manage relationships with local authorities and Security Officers.  
• Participate in field collection drives across all branches. 
• Action on BFCs from the Call Centre  

Competences  

• High communications & presentation skills  
• Ability to handle confidential information  
• Organizational skills with attention to detail  
• Excellent time management skills and ability to multitask and prioritize work  
• Attention to detail and problem-solving skills  
• A Strong service ethos is essential  
• A can-do, proactive, energetic attitude towards your work and people is a must.  
• A good self- manager,  
• You need to be a strong team player, prepared to get your hands dirty  
• A ‘make it happen’, positive, energetic attitude to your day-to-day work  
• Enthusiasm to hit the highest standards 
• A practical approach to issues and challenges  
• A desire to make a difference every day.  

Requirements  

• A good level of general education- Diploma or degree 
• Computer Literacy 
• 2 years work experience in debt collection 
• Experience in microfinance, bank, or any financial institution 
• Education background in sales/marketing  

Key Competencies 

• Customer Handling 
• Sales and Business Development 
• Enforcement of contract and repayment obligations 
• Administrative Support 

Personal Attributes  

• Self-starter, problem solver, and able to work under minimal supervision  
• Integrity 

How to apply: 

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Here' section