Customer Support Representative
Easy apply
New
Job summary
Handle customer inquiries across channels, assist with onboarding and troubleshooting, escalate complex issues, explain services, log interactions, upsell products, report activities, and recommend service improvements.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Key Responsibilities
- Respond promptly and professionally to inbound calls and customer inquiries.
- Manage and reply to customer support messages via WhatsApp, email, and social media platforms.
- Assist customers with service activation, onboarding, and basic troubleshooting.
- Escalate complex technical issues to the appropriate technical support teams when necessary.
- Clearly explain service packages, pricing structures, and available payment options to customers.
- Accurately log complaints, service requests, and resolutions in the system.
- Identify sales opportunities and confidently upsell relevant products or services.
- Prepare and submit daily support activity reports.
- Proactively suggest service or process improvements based on recurring customer concerns.
Minimum Requirements
- Diploma or Bachelor’s Degree in Business Administration, Communication, Information Technology, or a related field.
- At least 1 year of experience in a customer service role.
- Excellent verbal and written communication skills.
- Fluency in English, Luganda, and at least one additional local language.
- Prior experience in an ISP or telecommunications environment is an added advantage.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
