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1 week ago

Job Summary

We are now hiring a Customer Service Representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computer.

  • Minimum Qualification: Bachelors
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Missions:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts, and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Providing feedback on the efficiency of the customer service process
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Managing a team of junior customer service representatives
  • Responding promptly to customer inquiries
  • Take the extra mile to engage customers and resolve their complaints.

CORE REQUIREMENTS:

  • High school diploma, general education degree, or equivalent
  • Familiarity with CRM systems and practices
  • Proven customer support experience or experience as a Client Service Representative
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent communication and presentation skills.

How to apply.

All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section 

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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