Customer Service Representative

Missions:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts, and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Providing feedback on the efficiency of the customer service process
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Managing a team of junior customer service representatives
• Responding promptly to customer inquiries
• Take the extra mile to engage customers and resolve their complaints.

CORE REQUIREMENTS:

• High school diploma, general education degree, or equivalent
• Familiarity with CRM systems and practices
• Proven customer support experience or experience as a Client Service Representative
• Ability to multitask, prioritize, and manage time effectively
• Excellent communication and presentation skills.

How to apply.

All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section