CUSTOMER SERVICE ASSISTANT
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New
Job summary
A Customer Service Assistant serves as the primary point of contact between an organization and its customers. Their core mission is to ensure customer satisfaction by providing timely support, resolving issues, and maintaining a positive brand image across various communication channels.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
A Customer Service Assistant serves as the primary point of contact between an organization and its customers. Their core mission is to ensure customer satisfaction by providing timely support, resolving issues, and maintaining a positive brand image across various communication channels.
Core Responsibilities
- Inquiry Handling: Respond to customer questions regarding products, services, pricing, and policies via phone, email, live chat, or in-person.
- Issue Resolution: Actively listen to customer concerns, troubleshoot problems, and provide effective solutions or alternatives to ensure a positive outcome.
- Order Processing: Manage customer orders, transactions, payments, and refunds while ensuring accuracy and efficiency.
- Complaint Management: Professionally handle and de-escalate customer complaints, escalating complex issues to senior management when necessary.
- Data Management: Maintain accurate records of customer interactions, transactions, and feedback in Customer Relationship Management (CRM) databases.
- Internal Collaboration: Work with departments like sales, technical support, and logistics to resolve multifaceted customer issues.
- Product Knowledge: Develop and maintain an in-depth understanding of company offerings to provide expert guidance and recommendations.
Essential Skills
- Communication: Exceptional verbal and written skills, including active listening and the ability to explain complex information simply.
- Empathy & Patience: Ability to remain calm and understanding when dealing with frustrated or upset customers.
- Problem-Solving: Critical thinking to diagnose issues and offer creative solutions that go beyond standard procedures.
- Technical Proficiency: Competence in using computers, office software (Word/Excel), and specialized tools like CRM or ticketing systems.
- Time Management: Skill in prioritizing tasks and managing multiple customer inquiries simultaneously in fast-paced environments.
Typical Requirements
- Education: A High school diploma or equivalent is generally required; a degree in business or communications can be an advantage.
- Experience: Preferably 3+ years of experience in retail, hospitality, or a call centre environment.
- Availability: Flexibility to work varied shifts, including evenings, weekends, and sometimes holidays.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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