1 month ago

Job Summary

The position holder is a principal point of contact between the business and its customers. He/she will ensure that customers remit payments for the products/ services.

  • Minimum Qualification:Bachelor
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

The employee’s duties and responsibilities shall include but not be limited to:

  • Calling Asaak clients and encouraging them to repay their loans
  • Monitoring tracking devices in clients’ motorbikes and reporting suspicious behavior (including nights and weekends as needed)
  • Follow up on tracker removal and transfer of bike details
  • Update the resold bikes’ details and Name the new bikes in the tracking system.
  • Prepare and upload contracts into the AP
  • Disburse bikes to clients in line with approved disbursement lists as per company guidelines
  • Follow- up on insurance documents and ensure compensation of clients in line with insurance guidelines
  • Draft and disburse release letters to clients
  • Attend to and provide relevant information to clients at the office for  restructures and  impounded cases in line with company guidelines
  • Analyzing client loans within their respective portfolios and solving different client problems and complaints in line with company guidelines
  • Maintain a healthy portfolio under the assigned clients by initiating recovery actions for loans in default.
  • Contact clients and disburse 3rd party stickers
  • Follow up on clients to process permits and update permit list on disbursement days
  • Stay abreast of new types of loan products and other financial services in order to better meet customers' needs.
  • Conducting field visits associated with recoveries and compliance, managing assigned loan portfolio
  • Negotiate payment arrangements with customers who have delinquent loans.
  • Recommending repeat clients for new loans
  • Share weekly, bi-weekly and monthly reports in line with departmental guidelines.
  • Sensitize customers about Asaak loan products and services in line with the set targets


Person Specifications:
The job holder requires the following specifications:

  • Ability to work together in a team, under minimum supervision & under tight deadlines
  • Excellent customer service skills
  • Good  presentation skills


Minimum Requirements:

  • Bachelor's degree in Marketing, Business Administration, Finance, and Accounting  or any related field
  • At least 2(two) years of working experience as a Collections Officer or similar position
  • Knowledge of Ms. office software
  • Fluency in Luganda is an added advantage

How to Apply:

All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section

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